contacts

COMMERCIAL
FOR ALL DISTRIBUTION ENQUIRIES
PLEASE CONTACT LUCA RUGGERI
[email protected]
PRESS HUMAN RESOURCES CUSTOMER CARE
FOR ALL ENQUIRIES
PLEASE CONTACT
[email protected]
TEL +39 340 7132057
MONDAY TO FRIDAY
FROM 9:00 A.M. TO 6.00 P.M.

careers

MILAN CUSTOMER CARE ADVISOR - +
WE ARE CURRENTLY EXPANDING OUR MILAN CUSTOMER CARE TEAM AND SEEK TO RECRUIT FOR A TALENTED INDIVIDUAL WITH A REAL PASSION FOR IMPECCABLE CUSTOMER CARE. THE OPPORTUNITY IS FOR A CUSTOMER CARE ADVISOR, WHO HAS FULL COMMAND OF ENGLISH AND ANOTHER LANGUAGE,VERBALLY AND WRITTEN.

OTHER IMPORTANT SKILLS ARE:

- PREVIOUS CUSTOMER CARE EXPERIENCE IN AN E-COMMERCE
- KNOWLEDGE OF WORLDWIDE INVOICING / SHIPPING / CUSTOMS
- GOOD TEAM PLAYER AND ORGANIZATIONAL SKILLS
- MUST DEMONSTRATE AN APPRECIATION AND UNDERSTANDING OF THE IMPORTANCE OF CUSTOMER CARE AS A FUNCTION WITHIN THE BUSINESS
- EXCELLENT COMMUNICATION SKILLS, KNOWS HOW TO BUILD A RELATIONSHIP WITH CUSTOMERS.


RESPONSIBILITIES:

- TO ASSIST CUSTOMERS WITH ANY ISSUES, WITH REGARDS ABOUT THEIR RETURNS OR THEIR ORDERS VIA EMAIL OR BY PHONE, FOLLOWING THE CUSTOMER CARE STANDARDS FOR EXCELLENCE, DEMONSTRATING COMPANY WRITING STYLES AND PHONE MANNER.
- HELP CUSTOMERS TO REGISTER ONLINE AND/OR TO PROCESS THEIR ORDERS
- TAKE CARE OF INVOICING / SHIPMENT / CUSTOM ISSUES
- DEAL WITH COMPLAINTS AND HANDLE EXIGENT CUSTOMERS WITH PROFESSIONALISM IN ORDER TO TURN NEGATIVE SITUATIONS INTO A POSITIVE OUTCOME.
- PROCESSING ALL INCOMING ORDERS
- ASSIST FINANCE DEPARTMENT WITH CUSTOMERS ON SECURITY CHECKS
- ACTIVE USE OF ORDER TRACKER AND ORDER DATABASE
- IDENTIFY WAYS TO PERSONALIZE THE EXPERIENCE OF EVERY CUSTOMER, WHENEVER POSSIBLE.
- WORK CLOSELY WITH OTHER DEPARTMENTS TO ENSURE ISSUES AFFECTING CUSTOMER ORDERS OR RETURNS ARE RESOLVED
- REPORTING WEEKLY TO THE SM ALL NEEDS, ISSUES ETC OF THE CUSTOMER IN ORDER TO DEFINE THE NECESSARY ACTIONS TO SATISFY THE CUSTOMERS.


PLEASE SEND YOUR CV + COVER LETTER TO: [email protected]
MILAN SALES ASSOCIATE - +
WE ARE CURRENTLY EXPANDING OUR RETAIL TEAM AT RICK OWENS MILAN FLAGSHIP STORE AND SEEKING TO RECRUIT A TALENTED INDIVIDUAL WITH A TRUE PASSION FOR LUXURY RETAIL.
THIS OPPORTUNITY IS FOR AN EXPERIENCED RETAIL ASSOCIATE WHO RESIDES IN MILAN. THE IDEAL CANDIDATE SHOULD HAVE COMMAND OF BOTH ITALIAN AND ENGLISH LANGUAGE.

IMPORTANT SKILLS WE ARE SEEKING:

- PROVIDE EXCELLENT CLIENT SERVICE WITH THE ABILITY TO DEVELOP MEANINGFUL AND LOYAL CLIENT RELATIONSHIPS
- GOOD TEAM PLAYER
- ABILITY TO WORK IN A FAST-PACED ENVIRONMENT AND HANDLE MULTIPLE TASKS EFFICIENTLY
- STRONG ORGANIZATIONAL SKILLS
- HIGH MOTIVATION TO IMPROVE AND LEARN
- EXCELLENT COMMUNICATION SKILLS IN ORDER TO BUILD A STRONG RELATIONSHIP WITH CLIENTS
- KNOWLEDGE OF FASHION AND CURRENT TRENDS
- PASSION FOR FASHION TO SHARE WITH CLIENTS
- IMPECCABLE SENSE OF STYLE


RESPONSIBILITIES INCLUDE:

- ASSISTING CLIENTS WITH STYLING THAT LEADS TO PURCHASE DECISIONS
- PROVIDING CLIENTS WITH EXTENSIVE KNOWLEDGE OF THE MAISON
- APPROACHING CLIENTS IN A PROFESSIONAL MANNER, YET ALSO PERSONALIZING THEIR SHOPPING EXPERIENCE
- BUILD AND MAINTAIN A CLIENT BASE WITH FOLLOW UP OUTREACH USING COMMUNICATION CHANNELS SUCH AS TEXTS, WHATSAPP, PHONE CALLS OR EMAILS
- ABILITY TO MANAGE BASIC STORE OPERATIONS SUCH AS PROCESSING SHIPMENT/TRANSFERS IN A TIMELY MANNER
- MAINTAINING BRAND STANDARDS BY FOLLWING VISUAL MERCHANDISING GUIDES AND PROTOCOLS


PLEASE SEND YOUR CV + COVER LETTER TO: [email protected]
OPERATION ASSISTANT SHANGHAI OFFICE - +
我们目前正在拓展中国运营团队,因此寻求招聘一名对商业及电商运营抱有热情的人才。 该职位适合中文(普通话)母语并需熟练掌握英语读写。

职责及工作内容:

批发及商业业务:

• 后台协助所有产品系列的订货活动。
• 录入订单:认真做好订单录入工作,管理销售活动期间和之后的总结与数量款式差异;关注所有客户对货品的选择,确保选货能正确代表品牌形象及愿景,并能展示每个系列的标志性作品。向部门负责人发送相应销售报告。
• 订单追踪及管理:向客户发送订单确认函并确保在公司规定的时限内支付相应数额的定金。
• 售后管理:查看订单并确认订单数量,金额,品类,鞋服比例满足公司要求并向商业总监及部门负责人发送报告。并指出订单中潜在的风险,包括最少订货量。
• 协助维护客户关系。
• 协助订货会期间的活动(线上及线下),并在确认之后关闭订单。
• 分析与报告:定期更新客户售罄率报告,在发货期间,折扣季开始前与结束后更新售罄率报告。
• 客户信息管理:定期更新客户手册,包括客户信息,职位,有效地址及联系方式。


电商运营部分(中文官方网站与天猫旗舰店管理):

• 与全球电商团队紧密合作,基于全球及本地营销周期,保证新品按照周期上线发布。
• 产品信息管理:与全球电商团队,文案专员及本地合作方紧密合作,收集产品信息并进行本土化,保证内容符合本土市场规范。
• 物流管理:与全球物流团队及本地合作方紧密合作,跟进货品的物流状况,并跟进进口清关及中文标签制作,协助进口清关合作方及仓库提供该过程中的必要信息。
• 天猫旗舰店运营:与TP运营公司,仓库与天猫平台合作,保障天猫旗舰店的顺利运营,并协同解决潜在问题及客户需求。
• 供应商管理:与供应商合作,周期性更新产品,服务及相关信息。
• 分析及报告: 与财务,金融,法务等部门合作,周期性制作分析报表。


重要技能:

• 时尚行业或电商行业从业经验。
• 对本土电商平台有一定认识(包括但不限于天猫/京东/淘宝)。
• 团队合作精神。
• 适应快节奏工作环境,高效处理多个任务。
• 优秀沟通技巧。
• 对数字敏感,较强的分析能力。
• 熟练使用PPT EXCEL等办公软件。
• 熟练掌握普通话及英语,如掌握第二外语更佳。


请将您的简历发送至该电子邮箱:[email protected]
SPECIAL PROJECTS ASSISTANT - +
OVERVIEW

BASED IN PARIS, THEIR KEY ROLE IS TO ASSIST THE GLOBAL PRESS MANAGER WITH THE PRODUCTION AND EXECUTION OF ALL OWENSCORP RELATED PROJECTS, PRESS, EVENTS, AND COLLABORATIONS.

IDEALLY, THIS PERSON WILL HAVE EXPERIENCE AS A PRESS ASSISTANT IN A CREATIVE AND ART-FOCUSED ENVIRONMENT AND HAVE EXPERIENCE IN MANAGING PROJECTS OF VARIOUS SIZES AND WITH QUICK TURNAROUND TIMES.

A KEEN INTEREST IN FASHION AND ART IS ESSENTIAL FOR THIS ROLE. SHOULD UNDERSTAND THE CREATIVE PROCESSES AND CHALLENGES INVOLVED AND BE EXCITED BY THE CREATIVE INDUSTRY.

SOMEONE WHO ENJOYS AND CAN HANDLE FAST-PACED RHYTHM, CONSTANT CHANGE, AND BEING COMFORTABLE DEALING WITH AMBIGUITY.

MAIN DUTIES

PROJECTS/EVENTS/COLLABORATIONS

- RESPONSIBLE FOR ASSISTING WITH PROJECT MANAGEMENT
- COORDINATING AND LEVERAGING THE TEAM ASSIGNED TO THE PROJECT TO ENSURE ALL PARTIES ARE ON TRACK WITH PROJECT REQUIREMENTS, DEADLINES, AND SCHEDULES.
- ENSURING PROJECTS ARE WITHIN BUDGETS AND RESOURCES.
- RESEARCHING AND COMMISSIONING APPROPRIATE TALENT TO WORK ON PROJECTS.
- CRAFTING APPROPRIATE GUEST LISTS, DISTRIBUTING INVITATIONS, AND MANAGEMENT OF RSVPS.
- CRAFTING AND IMPLEMENTING PR/SOCIAL STRATEGY FOR INDEPENDENT PROJECTS AND WORKING IN CONJUNCTION WITH THE OWENSCORP PRESS OFFICE ON BRAND/COLLAB PROJECTS.
- ATTENDING EVENTS AND NETWORKING WHERE APPROPRIATE/NEEDED
- WORKING CLOSELY WITH THE PRESS TEAM TO ALIGN ON ANY PRESS SERVICES/REQUESTS NECESSARY.


CWG/FURNITURE COLLECTION

- WORKING WITH CWG MARKETING/PRESS TEAMS TO OVERSEE STRATEGY AND EVENTS FOR FURNITURE SHOWS/ART FAIRS.

RICK OWENS RUNWAY SHOWS

- COORDINATE GUEST LISTS, SEATING AND VIP’S

HUNROD

- WORKING IN COLLABORATION WITH CWG’S HEAD OF JEWELRY AND THEIR PRESS TEAM ON ANY HUNROD PRESS OPPORTUNITIES



PLEASE SEND YOUR CV + COVER LETTER TO: [email protected]