contacts

COMMERCIAL
FOR ALL DISTRIBUTION ENQUIRIES
PLEASE CONTACT LUCA RUGGERI
[email protected]
PRESS HUMAN RESOURCES CUSTOMER CARE
FOR ALL ENQUIRIES
PLEASE CONTACT
[email protected]
TEL +39 340 7132057
MONDAY TO FRIDAY
FROM 9:00 A.M. TO 6.00 P.M.

careers

MILAN CUSTOMER CARE ADVISOR - +
WE ARE CURRENTLY EXPANDING OUR MILAN CUSTOMER CARE TEAM AND SEEK TO RECRUIT FOR A TALENTED INDIVIDUAL WITH A REAL PASSION FOR IMPECCABLE CUSTOMER CARE. THE OPPORTUNITY IS FOR A CUSTOMER CARE ADVISOR, WHO HAS FULL COMMAND OF ENGLISH AND ANOTHER LANGUAGE,VERBALLY AND WRITTEN.

OTHER IMPORTANT SKILLS ARE:

- PREVIOUS CUSTOMER CARE EXPERIENCE IN AN E-COMMERCE
- KNOWLEDGE OF WORLDWIDE INVOICING / SHIPPING / CUSTOMS
- GOOD TEAM PLAYER AND ORGANIZATIONAL SKILLS
- MUST DEMONSTRATE AN APPRECIATION AND UNDERSTANDING OF THE IMPORTANCE OF CUSTOMER CARE AS A FUNCTION WITHIN THE BUSINESS
- EXCELLENT COMMUNICATION SKILLS, KNOWS HOW TO BUILD A RELATIONSHIP WITH CUSTOMERS.


RESPONSIBILITIES:

- TO ASSIST CUSTOMERS WITH ANY ISSUES, WITH REGARDS ABOUT THEIR RETURNS OR THEIR ORDERS VIA EMAIL OR BY PHONE, FOLLOWING THE CUSTOMER CARE STANDARDS FOR EXCELLENCE, DEMONSTRATING COMPANY WRITING STYLES AND PHONE MANNER.
- HELP CUSTOMERS TO REGISTER ONLINE AND/OR TO PROCESS THEIR ORDERS
- TAKE CARE OF INVOICING / SHIPMENT / CUSTOM ISSUES
- DEAL WITH COMPLAINTS AND HANDLE EXIGENT CUSTOMERS WITH PROFESSIONALISM IN ORDER TO TURN NEGATIVE SITUATIONS INTO A POSITIVE OUTCOME.
- PROCESSING ALL INCOMING ORDERS
- ASSIST FINANCE DEPARTMENT WITH CUSTOMERS ON SECURITY CHECKS
- ACTIVE USE OF ORDER TRACKER AND ORDER DATABASE
- IDENTIFY WAYS TO PERSONALIZE THE EXPERIENCE OF EVERY CUSTOMER, WHENEVER POSSIBLE.
- WORK CLOSELY WITH OTHER DEPARTMENTS TO ENSURE ISSUES AFFECTING CUSTOMER ORDERS OR RETURNS ARE RESOLVED
- REPORTING WEEKLY TO THE SM ALL NEEDS, ISSUES ETC OF THE CUSTOMER IN ORDER TO DEFINE THE NECESSARY ACTIONS TO SATISFY THE CUSTOMERS.


PLEASE SEND YOUR CV + COVER LETTER TO: [email protected]
MILAN SALES ASSOCIATE - +
WE ARE CURRENTLY EXPANDING OUR RETAIL TEAM AT RICK OWENS MILAN FLAGSHIP STORE AND SEEKING TO RECRUIT A TALENTED INDIVIDUAL WITH A TRUE PASSION FOR LUXURY RETAIL.
THIS OPPORTUNITY IS FOR AN EXPERIENCED RETAIL ASSOCIATE WHO RESIDES IN MILAN. THE IDEAL CANDIDATE SHOULD HAVE COMMAND OF BOTH ITALIAN AND ENGLISH LANGUAGE.

IMPORTANT SKILLS WE ARE SEEKING:

- PROVIDE EXCELLENT CLIENT SERVICE WITH THE ABILITY TO DEVELOP MEANINGFUL AND LOYAL CLIENT RELATIONSHIPS
- GOOD TEAM PLAYER
- ABILITY TO WORK IN A FAST-PACED ENVIRONMENT AND HANDLE MULTIPLE TASKS EFFICIENTLY
- STRONG ORGANIZATIONAL SKILLS
- HIGH MOTIVATION TO IMPROVE AND LEARN
- EXCELLENT COMMUNICATION SKILLS IN ORDER TO BUILD A STRONG RELATIONSHIP WITH CLIENTS
- KNOWLEDGE OF FASHION AND CURRENT TRENDS
- PASSION FOR FASHION TO SHARE WITH CLIENTS
- IMPECCABLE SENSE OF STYLE


RESPONSIBILITIES INCLUDE:

- ASSISTING CLIENTS WITH STYLING THAT LEADS TO PURCHASE DECISIONS
- PROVIDING CLIENTS WITH EXTENSIVE KNOWLEDGE OF THE MAISON
- APPROACHING CLIENTS IN A PROFESSIONAL MANNER, YET ALSO PERSONALIZING THEIR SHOPPING EXPERIENCE
- BUILD AND MAINTAIN A CLIENT BASE WITH FOLLOW UP OUTREACH USING COMMUNICATION CHANNELS SUCH AS TEXTS, WHATSAPP, PHONE CALLS OR EMAILS
- ABILITY TO MANAGE BASIC STORE OPERATIONS SUCH AS PROCESSING SHIPMENT/TRANSFERS IN A TIMELY MANNER
- MAINTAINING BRAND STANDARDS BY FOLLWING VISUAL MERCHANDISING GUIDES AND PROTOCOLS


PLEASE SEND YOUR CV + COVER LETTER TO: [email protected]
HEAD OF RETAIL EMEA - +
OWENSCORP IS ACTIVELY SEEKING A CANDIDATE WITH EXTENSIVE EXPERIENCE IN FLAGSHIP DEVELOPMENT STRATEGY TO HEAD ITS RETAIL DIVISION.

THE IDEAL APPLICANT WILL HAVE A SOLID UNDERSTANDING OF THE EUROPEAN RETAIL MARKET, AS WELL AS A DEMONSTRATED EXPERIENCE IN STRATEGIC DEVELOPMENT, INCLUDING CONCEPT-TO-EXECUTION OPENINGS OF FLAGSHIP STORES, SHOP-IN-SHOPS AND CONCESSIONS.

RESPONSIBILITIES INCLUDE:

BUSINESS DEVELOPMENT
- TRAVELLING TO BE ABLE TO UNDERSTAND DIFFERENT BUSINESS OPPORTUNITIES
- LEASE NEGOTIATIONS, RESEARCH AND DEVELOPMENT OF RETAIL NETWORK
- IDENTIFY OPPORTUNITIES TO INCREASE TURNOVER AND MONITORING THE RESULTS OF THESE INITIATIVES


BUYING
- PROPOSE SELL-IN BUDGETS AND ANNUAL BUDGETS FOR ALL POINTS OF SALE
- BUYING FOR ALL MONO BRAND SHOPS
- MANAGING SHOP ORDERS IN THE DIFFERENT SALES CAMPAIGNS
- FOLLOW UP ALL SPECIAL ORDERS WITH THE DIFFERENT DEPTS FOR SPECIAL CUSTOMERS


OPERATIONS SUPERVISION
- COORDINATING ORGANISING AND IMPLEMENTING ALL SHOP LAUNCHES AND COLLABORATIONS ACCORDING TO THE GUIDELINES OF THERE HEAD OF COLLABORATIONS
- COORDINATING THE ORGANISATION OF SPECIAL PROJECTS AND EVENTS AIMED AT PROMOTING THE BRAND AND INDIVIDUAL POINTS OF SALE
- TRAVELLING TO THE DIFFERENT SALES POINTS TO BE ABLE TO UNDERSTAND ON-SITE ISSUES
- COLLABORATING WITH STORE MANAGERS IN TRAINING SALESPEOPLE MANTAIN THE MOTIVATION, PROMOTE AND IMPROVE THEIR SKILLS AND EVALUATE THEIR SALES RESULTS
- ANALYSING THE PERFORMANCE OF THE STORES (INCLUDING ONLINE) RELATED TO PRODUCT AND SALES
- MONTHLY REPORTING TO THE CEO FOR SHOP PERFORMANCE AND SELL THROUGH
- SUPERVISING AND ASSISTING THE MANAGEMENT AND STAFF OF THE MONO-BRAND SHOPS TO ENSURE THE ACHIEVEMENT OF THE SALES TARGETS AGREED BY THE COMPANY
- APPLYING AND ENFORCING COMPANY DIRECTIVES, ALSO LOOKING FOR POSSIBLE OPTIMISATIONS OF COMPANY PROCEDURES TO ENSURE THEIR EFFECTIVE APPLICATION IN THE SHOPS
- ENSURE THAT THE SHOPS OFFER THE BEST LEVEL OF CUSTOMER SERVICE THROUGH SALES CEREMONY AND PRODUCT TRAININGS FOR THE SALES STAFF
- PERIODICALLY CHECK SHOP INVENTORIES TO DETERMINE OR APPROVE REPLENISHMENT REQUESTS
- ENSURING THE RE-STOCKING OF ARTICLES ACCORDING TO THE REQUESTS OF THE SHOPS OR THE COMPANY


HR
- SEARCH FOR CANDIDATES AND EVALUATION OF NEW CANDIDATES, HIRE AND FIRE DECISION MAKING. ASSISTING HUMAN RESOURCES MANAGERS DURING THE PROCESSES OF PERSONNEL RECRUITMENT
- COLLABORATE TO IMPLEMENT INCENTIVE AND REMUNERATION PROGRAMMES FOR BOTH SALESPEOPLE AND SHOP ASSISTANTS
- ENSURE VERIFICATION WITH LEGAL CONSULTANTS FOR ALL DISCIPLINARY ASPECTS.


PLEASE SEND YOUR CV + COVER LETTER TO: [email protected]