contacts

COMMERCIAL
FOR ALL DISTRIBUTION ENQUIRIES
PLEASE CONTACT LUCA RUGGERI
COMMERCIAL@RICKOWENS.EU
PRESS HUMAN RESOURCES CUSTOMER CARE
FOR ALL ENQUIRIES
PLEASE CONTACT
CUSTOMERCARE@RICKOWENS.EU
TEL +39 02 89092664
MONDAY TO FRIDAY
FROM 10:30 A.M. TO 7:30 P.M.

careers

JAPAN SALES ASSOCIATE - +
現在RICK OWENS TOKYOでは販売スタッフを募集しています。

勤務地:RICK OWENS TOKYO
東京都港区南青山6-5-55
月給:23万円 〜
昇給:年1回
賞与:年2回
1月、7月 (半年の予算達成時支給)
仕事内容
- 接客、販売
- 店内レイアウト業務
- 発注、仕入れ、在庫管理業務
- 展開商品の選定、オーダー業務

勤務時間:11:00 - 20:00 (1.5時間休憩)
休日、休暇:月9日 (2月は8日間)
有給休暇:初年度10日、翌年以降1年ごとに1日追加されます
育児休暇、産前、産後休暇あり

福利厚生
- 社会保険
- 交通費支給 (月35,000円迄)
- 従業員割引制度あり
- 半年間で40万円分の制服支給

履歴書は HR@RICKOWENS.EU
までお送りください。



WE ARE CURRENTLY EXPANDING OUR RETAIL TEAM AT RICK OWENS TOKYO AND SEEK TO RECRUIT FOR A TALENTED INDIVIDUAL WITH A REAL PASSION FOR RETAIL.

THIS OPPORTUNITY IS FOR A SALES ASSOCIATE ROLE THAT HELPS OUR STAFF MAKE A SEAMLESS EXPERIENCE TO OUR CUSTOMERS.

IMPORTANT SKILLS ARE:
- GOOD TEAM PLAYER, EXCELLENT COMMUNICATION SKILLS.
- HIGHLY ORGANIZED AND EXCELLENT TIME MANAGEMENT SKILLS
- HIGH MOTIVATION TO IMPROVE, PROACTIVE AND WITH A CURIOSITY TO TAKE ON DIFFERENT TASKS.
- STRONG SKILLS TO OBSERVE AND READ THE SURROUNDINGS IN ORDER TO SUPPORT THE TEAMS NEEDS.
- BUSINESS LEVEL JAPANESE SKILLS ARE ESSENTIAL.
- BASIC COMPUTER SKILLS: EXCEL, WORD.

RESPONSIBILITIES:
- GREETING AND WELCOMING ALL CUSTOMERS.
- ASSISTING CUSTOMERS FOR THE BEST SHOPPING EXPERIENCES.
- STOCK SUPPORT TO ENSURE MERCHANDISE IS WELL ORGANIZED AND THE MERCHANDISE IS ALWAYS REPLENISHED ON THE SALES FLOOR.
- HELP SUSTAIN VM GUIDELINES IN THE STORE.
- EXTENSIVE PRODUCT KNOWLEDGE OF THE MAISON PRODUCTS.

PLEASE SEND YOUR CV + COVER LETTER TO: HR@RICKOWENS.EU
MILAN SALES ASSOCIATE - +
WE ARE CURRENTLY EXPANDING OUR RETAIL TEAM AT RICK OWENS MILAN AND SEEK TO RECRUIT FOR A TALENTED INDIVIDUAL WITH A REAL PASSION FOR RETAIL.

THIS OPPORTUNITY IS FOR AN EXPERIENCED RETAIL ASSOCIATE RESIDENT IN MILAN, WHO IS CHINESE MOTHER TONGUE, IS FLUENT IN ITALIAN, AND HAS EXCEPTIONAL SKILLS IN ENGLISH.

OTHER IMPORTANT CRITERIA ARE:

- GOOD TEAM PLAYER WITH EXCELLENT ORGANISATIONAL SKILLS
- HIGHLY MOTIVATED TO IMPROVE AND TO LEARN
- EXCELLENT COMMUNICATION SKILLS WITH KNOWLEDGE OF HOW TO BUILD A RELATIONSHIP WITH CLIENTS
- KNOWLEDGE OF FASHION AND CURRENT TRENDS
- PASSION FOR FASHION TO SHARE WITH CLIENTS
- IMPECCABLE SENSE OF STYLE.

RESPONSIBILITIES:

- EXCELLENT CUSTOMER SERVICE AS A MEMBER OF THE BRAND’S FLAGSHIP STORE, THE ASSISTING OF CLIENTS AT RICK OWENS MILAN IN PERSON, THROUGH PHONE CALLS, OR VIA EMAILS.
- HELPING CLIENTS WITH STYLING THAT LEADS TO PURCHASE DECISIONS
- PROVIDING CLIENTS WITH EXTENSIVE KNOWLEDGE OF THE MAISON
- APPROACHING CLIENTS IN A PROFESSIONAL MANNER, YET PERSONALIZING THEIR SHOPPING EXPERIENCE

PLEASE SEND YOUR CV + COVER LETTER TO: HR@RICKOWENS.EU
PARIS CORNER SALES ASSOCIATE - +
OUR TEAM AT A PRESTIGIOUS RICK OWENS CORNER IN PARISIS EVOLVING AND WE ARE LOOKING TO RECRUIT A TALENTED INDIVIDUAL WITH A REAL PASSION FOR RETAIL AND CUSTOMER SERVICE.

THIS OPPORTUNITY IS FOR AN EXPERIENCED RETAIL ASSOCIATE RESIDING IN PARIS, WHO IS FLUENT IN FRENCH AND HAS EXCEPTIONAL SKILLS IN ENGLISH.

OTHER IMPORTANT CRITERIA ARE:

- GOOD TEAM PLAYER WITH EXCELLENT ORGANISATIONAL SKILLS
- HIGHLY MOTIVATED TO IMPROVE AND TO LEARN
- EXCELLENT COMMUNICATION SKILLS WITH KNOWLEDGE OF HOW TO BUILD A RELATIONSHIP WITH CLIENTS
- KNOWLEDGE OF FASHION AND CURRENT TRENDS
- PASSION FOR FASHION TO SHARE WITH CLIENTS

RESPONSIBILITIES:

- EXCELLENT CUSTOMER SERVICE SKILLS AND PROFESSIONALISM IN THE ASSISTANCE OF CLIENTS IN PERSON, THROUGH PHONE CALLS AND VIA E-MAIL.
- HELPING CLIENTS WITH STYLING FULL LOOKS
- PROVIDING CLIENTS WITH EXTENSIVE KNOWLEDGE OF THE MAISON
- APPROACHING CLIENTS IN A PROFESSIONAL MANNER, YET PERSONALIZING THEIR SHOPPING EXPERIENCE

PLEASE SEND YOUR CV + COVER LETTER TO: HR@RICKOWENS.EU
MILAN CUSTOMER CARE ADVISOR - +
WE ARE CURRENTLY EXPANDING OUR MILAN CUSTOMER CARE TEAM AND SEEK TO RECRUIT FOR A TALENTED INDIVIDUAL WITH A REAL PASSION FOR IMPECCABLE CUSTOMER CARE. THE OPPORTUNITY IS FOR A CUSTOMER CARE ADVISOR, WHO HAS FULL COMMAND OF ENGLISH AND ANOTHER LANGUAGE,VERBALLY AND WRITTEN.

OTHER IMPORTANT SKILLS ARE:

- PREVIOUS CUSTOMER CARE EXPERIENCE IN AN E-COMMERCE
- KNOWLEDGE OF WORLDWIDE INVOICING / SHIPPING / CUSTOMS
- GOOD TEAM PLAYER AND ORGANIZATIONAL SKILLS
- MUST DEMONSTRATE AN APPRECIATION AND UNDERSTANDING OF THE IMPORTANCE OF CUSTOMER CARE AS A FUNCTION WITHIN THE BUSINESS
- EXCELLENT COMMUNICATION SKILLS, KNOWS HOW TO BUILD A RELATIONSHIP WITH CUSTOMERS.

RESPONSIBILITIES:

- TO ASSIST CUSTOMERS WITH ANY ISSUES, WITH REGARDS ABOUT THEIR RETURNS OR THEIR ORDERS VIA EMAIL OR BY PHONE, FOLLOWING THE CUSTOMER CARE STANDARDS FOR EXCELLENCE, DEMONSTRATING COMPANY WRITING STYLES AND PHONE MANNER.
- HELP CUSTOMERS TO REGISTER ONLINE AND/OR TO PROCESS THEIR ORDERS
- TAKE CARE OF INVOICING / SHIPMENT / CUSTOM ISSUES
- DEAL WITH COMPLAINTS AND HANDLE EXIGENT CUSTOMERS WITH PROFESSIONALISM IN ORDER TO TURN NEGATIVE SITUATIONS INTO A POSITIVE OUTCOME.
- PROCESSING ALL INCOMING ORDERS
- ASSIST FINANCE DEPARTMENT WITH CUSTOMERS ON SECURITY CHECKS
- ACTIVE USE OF ORDER TRACKER AND ORDER DATABASE
- IDENTIFY WAYS TO PERSONALIZE THE EXPERIENCE OF EVERY CUSTOMER, WHENEVER POSSIBLE.
- WORK CLOSELY WITH OTHER DEPARTMENTS TO ENSURE ISSUES AFFECTING CUSTOMER ORDERS OR RETURNS ARE RESOLVED
- REPORTING WEEKLY TO THE SM ALL NEEDS, ISSUES ETC OF THE CUSTOMER IN ORDER TO DEFINE THE NECESSARY ACTIONS TO SATISFY THE CUSTOMERS.

HR@RICKOWENS.EU