WE ARE CURRENTLY EXPANDING OUR MILAN CUSTOMER CARE TEAM AND SEEK TO RECRUIT FOR A TALENTED INDIVIDUAL WITH A REAL PASSION FOR IMPECCABLE CUSTOMER CARE. THE OPPORTUNITY IS FOR A CUSTOMER CARE ADVISOR, WHO HAS FULL COMMAND OF ENGLISH AND ANOTHER LANGUAGE,VERBALLY AND WRITTEN.

OTHER IMPORTANT SKILLS ARE:

- PREVIOUS CUSTOMER CARE EXPERIENCE IN AN E-COMMERCE
- KNOWLEDGE OF WORLDWIDE INVOICING / SHIPPING / CUSTOMS
- GOOD TEAM PLAYER AND ORGANIZATIONAL SKILLS
- MUST DEMONSTRATE AN APPRECIATION AND UNDERSTANDING OF THE IMPORTANCE OF CUSTOMER CARE AS A FUNCTION WITHIN THE BUSINESS
- EXCELLENT COMMUNICATION SKILLS, KNOWS HOW TO BUILD A RELATIONSHIP WITH CUSTOMERS.


RESPONSIBILITIES:

- TO ASSIST CUSTOMERS WITH ANY ISSUES, WITH REGARDS ABOUT THEIR RETURNS OR THEIR ORDERS VIA EMAIL OR BY PHONE, FOLLOWING THE CUSTOMER CARE STANDARDS FOR EXCELLENCE, DEMONSTRATING COMPANY WRITING STYLES AND PHONE MANNER.
- HELP CUSTOMERS TO REGISTER ONLINE AND/OR TO PROCESS THEIR ORDERS
- TAKE CARE OF INVOICING / SHIPMENT / CUSTOM ISSUES
- DEAL WITH COMPLAINTS AND HANDLE EXIGENT CUSTOMERS WITH PROFESSIONALISM IN ORDER TO TURN NEGATIVE SITUATIONS INTO A POSITIVE OUTCOME.
- PROCESSING ALL INCOMING ORDERS
- ASSIST FINANCE DEPARTMENT WITH CUSTOMERS ON SECURITY CHECKS
- ACTIVE USE OF ORDER TRACKER AND ORDER DATABASE
- IDENTIFY WAYS TO PERSONALIZE THE EXPERIENCE OF EVERY CUSTOMER, WHENEVER POSSIBLE.
- WORK CLOSELY WITH OTHER DEPARTMENTS TO ENSURE ISSUES AFFECTING CUSTOMER ORDERS OR RETURNS ARE RESOLVED
- REPORTING WEEKLY TO THE SM ALL NEEDS, ISSUES ETC OF THE CUSTOMER IN ORDER TO DEFINE THE NECESSARY ACTIONS TO SATISFY THE CUSTOMERS.


PLEASE SEND YOUR CV + COVER LETTER TO: [email protected]

WE ARE CURRENTLY EXPANDING OUR RETAIL TEAM AT RICK OWENS MILAN FLAGSHIP STORE AND SEEKING TO RECRUIT A TALENTED INDIVIDUAL WITH A TRUE PASSION FOR LUXURY RETAIL.
THIS OPPORTUNITY IS FOR AN EXPERIENCED RETAIL ASSOCIATE WHO RESIDES IN MILAN. THE IDEAL CANDIDATE SHOULD HAVE COMMAND OF BOTH ITALIAN AND ENGLISH LANGUAGE.

IMPORTANT SKILLS WE ARE SEEKING:

- PROVIDE EXCELLENT CLIENT SERVICE WITH THE ABILITY TO DEVELOP MEANINGFUL AND LOYAL CLIENT RELATIONSHIPS
- GOOD TEAM PLAYER
- ABILITY TO WORK IN A FAST-PACED ENVIRONMENT AND HANDLE MULTIPLE TASKS EFFICIENTLY
- STRONG ORGANIZATIONAL SKILLS
- HIGH MOTIVATION TO IMPROVE AND LEARN
- EXCELLENT COMMUNICATION SKILLS IN ORDER TO BUILD A STRONG RELATIONSHIP WITH CLIENTS
- KNOWLEDGE OF FASHION AND CURRENT TRENDS
- PASSION FOR FASHION TO SHARE WITH CLIENTS
- IMPECCABLE SENSE OF STYLE


RESPONSIBILITIES INCLUDE:

- ASSISTING CLIENTS WITH STYLING THAT LEADS TO PURCHASE DECISIONS
- PROVIDING CLIENTS WITH EXTENSIVE KNOWLEDGE OF THE MAISON
- APPROACHING CLIENTS IN A PROFESSIONAL MANNER, YET ALSO PERSONALIZING THEIR SHOPPING EXPERIENCE
- BUILD AND MAINTAIN A CLIENT BASE WITH FOLLOW UP OUTREACH USING COMMUNICATION CHANNELS SUCH AS TEXTS, WHATSAPP, PHONE CALLS OR EMAILS
- ABILITY TO MANAGE BASIC STORE OPERATIONS SUCH AS PROCESSING SHIPMENT/TRANSFERS IN A TIMELY MANNER
- MAINTAINING BRAND STANDARDS BY FOLLWING VISUAL MERCHANDISING GUIDES AND PROTOCOLS


PLEASE SEND YOUR CV + COVER LETTER TO: [email protected]