CHINESE SPEAKING CUSTOMER CARE ADVISOR

WE ARE CURRENTLY EXPANDING OUR CUSTOMER CARE TEAM AND SEEK TO RECRUIT FOR A TALENTED INDIVIDUAL WITH A REAL PASSION FOR IMPECCABLE CUSTOMER CARE.

THE OPPORTUNITY IS FOR A CHINESE SPEAKING CUSTOMER CARE ADVISOR, WHO HAS FULL COMMAND OF ENGLISH OR ITALIAN, SPOKEN AND WRITTEN.

OTHER IMPORTANT SKILLS ARE:

- PREVIOUS CUSTOMER CARE EXPERIENCE IN AN E-COMMERCE
- KNOWLEDGE OF WORLDWIDE INVOICING / SHIPPING / CUSTOMS
- GOOD TEAM PLAYER AND GREAT ORGANIZATIONAL SKILLS
- MUST DEMONSTRATE AN APPRECIATION AND UNDERSTANDING OF THE IMPORTANCE OF CUSTOMER CARE FOR THE BUSINESS - EXCELLENT COMMUNICATION SKILLS, KNOWS HOW TO BUILD A RELATIONSHIP WITH CUSTOMERS

RESPONSIBILITIES:

- TO ASSIST CUSTOMERS VIA EMAIL OR PHONE WITH ANY ISSUES RELATED WITH THEIR ORDERS OR RETURNS, FOLLOWING THE CUSTOMER CARE STANDARDS FOR EXCELLENCE
- COMPANY DNA AND COMMUNICATION STYLE MUST BE FOLLOWED IN ALL FORMS OF EXCHANGES WITH CUSTOMERS
- HELP CUSTOMERS TO REGISTER ONLINE AND/OR TO PROCESS THEIR ORDERS
- TAKE CARE OF INVOICING / SHIPMENTS / CUSTOM ISSUES
- DEAL WITH COMPLAINTS AND HANDLE CUSTOMERS WITH PROFESSIONALISM, THE MAIN GOAL WILL ALWAYS BE TO TURN DIFFICULT SITUATIONS INTO A POSITIVE OUTCOME
- PROCESSING ALL INCOMING ORDERS
- ASSIST FINANCE DEPARTMENT WITH CUSTOMERS ON SECURITY CHECKS
- ACTIVE USE OF ORDER TRACKER AND ORDER DATABASE
- IDENTIFY WAYS TO PERSONALIZE THE EXPERIENCE OF EVERY CUSTOMER, WHENEVER POSSIBLE
- WORK CLOSELY WITH OTHER DEPARTMENTS TO ENSURE ISSUES AFFECTING CUSTOMER ORDERS OR RETURNS ARE RESOLVED
- REPORTING WEEKLY TO THE SM ALL NEEDS, ISSUES ETC OF THE CUSTOMER IN ORDER TO DEFINE THE NECESSARY ACTIONS TO SATISFY THE CUSTOMERS

LOCATION : ITALY

MAIL TO: [email protected]