contacts

COMMERCIAL PRESS HUMAN RESOURCES CUSTOMER CARE

careers

MILAN SALES ASSOCIATE - +
RICK OWENS MILAN IS CURRENTLY EXPANDING ITS SUCCESSFUL RETAIL TEAM AND WE THEREFORE SEEK TO RECRUIT A TALENTED INDIVIDUAL WITH A REAL PASSION FOR RETAIL. THIS OPPORTUNITY IS FOR AN EXPERIENCED RETAIL ASSOCIATE, WHO HAS FULL COMMAND OF ITALIAN, ENGLISH AND PREFERABLY ANOTHER LANGUAGE, RESIDING IN THE GREATER MILAN AREA.

OTHER IMPORTANT SKILLS ARE: - GOOD TEAM PLAYER AND ORGANIZATION SKILLS - HIGH MOTIVATION TO IMPROVE AND TO LEARN - EXCELLENT COMMUNICATION CAPABILITY,PROVEN SKILLS IN BUILDING SUSTAINABLE CUSTOMER RELATIONSHIPS - PASSION FOR AND KNOWLEDGE OF FASHION AND RELATED TRENDS WITH A STRONG ENTHUSIASM TO SHARE WITH CLIENTS - IMPECCABLE SENSE OF STYLE

RESPONSIBILITIES: - ASSISTING CLIENTS AT RICK OWENS MILAN AS A MEMBER OF THE BRAND’S FLAGSHIP STORE. THIS CAN BE IN PERSON, OVER THE PHONE OR THROUGH ELECTRONIC CORRESPONDENCE. PROVIDING CONSISTENT EXCELLENCY IN CUSTOMER SERVICECE - HELP CLIENTS WITH THEIR STYLING AND GUIDING THEM TO PURCHASE DECISIONS - PROVIDING CLIENTS WITH EXTENSIVE INFORMATION ABOUT THE MAISON - ENSURE A PROFESSIONAL APPROACH TO CLIENTS WHILST PERSONALIZING THEIR SHOPPING EXPERIENCE AS FAR AS POSSIBLE

PLEASE SEND YOUR CV + COVER LETTER TO: [email protected]
FABRIC AND LEATHER PURCHASING COORDINATOR - +
THE IDEAL CANDIDATE WOULD BE RESPONSABLE FOR THE EXECUTIVE PART OF THE FABRIC RESEARCH TEAM, FROM INPUTTING NEW MATERIAL ORDERS TO FOLLOWING UP ON MATERIALS FOR SAMPLES. HE/SHE WOULD HAVE ATLEAST 10 YEARS OF EXPERIENCE AND WOULD IDEALLY RESIDE IN THE LOCAL AREA (PROVINCES OF MODENA, BOLOGNA, VERONA, OR MANTOVA).

OTHER IMPORTANT RESPONSABILITIES ARE:

- SAMPLE ORDERS FOR ALL DIVISIONS-WOMEN’S, MEN’S, DARK SHADOW, LILIES, FABRIC + LEATHER INCLUDING SEASONAL SAMPLE ORDERS, TEST ORDERS, PROTO DEVELOPMENT TRIAL ORDERS
- COMMUNICATION WITH MILLS + VENDORS REGARDING ALL SAMPLE ORDERS
- COORDINATION OF ALL INFORMATION RELATING TO MATERIALS—LEAD TIMES, PRICING, TECHNICAL ASPECTS
- SUPPORTING THE HEAD OF FABRIC + LEATHER RELATING TO THE RESOLUTION OF ANY QUALITY ISSUES
- ADHERING TO SEASONAL CALENDAR AND ENSURING THAT ALL SAMPLE ORDERS ARE WITHIN THE DICTATED TIME-FRAME
- INPUTTING SAMPLE ORDER INFORMATION INTO OUR SYSTEM INCLUDING CODES, ARRIVALS, INVENTORY, ETC
- COORDINATING WITH THE DEVELOPMENT OFFICE REGARDING OF ALL OF OUR SECONDARY MATERIAL TREATMENTS—INCLUDING WASHINGS, ETC
- CORDINATING THE TESTING OF ALL SAMPLE MATERIALS INTERNALLY + WITH OUTSIDE LABS
- CONTROLLING ALL LAB DIPS, SAMPLE REFERENCES + QUALITY CONTROL OF SAMPLE PIECES
- ORGANIZING INFORMATIONAL REFERENCES FOR ALL DEPARTMENTS, INCLUDING INFORMATIONAL BOARDS + CHARTS
- INFORMING THE PRODUCTION TEAM INCLUDING ANY POTENTIAL QUALITY ISSUES
- SUPPORTING THE HEAD OF FABRIC + LEATHER LIASING BETWEEN THE PARIS AND ITALY OFFICES
- SUPPORTING IN THE TRACKING SAMPLE MATERIALS, INVENTORY, AND LIABILITY
- ADHERING TO THE SEASONAL CALENDAR OF ALL MILL APPOINTMENTS
- PRICING OF ALL HEADERS INCLUDING SAMPLING, BULK PRICING, LEAD TIMES
- UPKEEP OF IN-SEASON SAMPLE MATERIALS TO ENSURE ADEQUATE MATERIALS FOR SEASONAL LAUNCHES
- COORDINATION OF THE QUANTITES OF MATERIALS THROUGHOUT DIVISIONS IN ORDER TO ENSURE PROPER INVENTORY.
- TRACKING/UPKEEP OF ALL PACKAGES OF MATERIALS
- MANAGEMENT OF THE SCHEDULE OF THE ADMINISTRATION’S INTERN

PLEASE SEND YOUR CV + COVER LETTER TO: [email protected]
CUSTOMER CARE ADVISOR - +
WE ARE CURRENTLY EXPANDING OUR CUSTOMER CARE TEAM AND SEEK TO RECRUIT FOR A TALENTED INDIVIDUAL WITH A REAL PASSION FOR IMPECCABLE CUSTOMER CARE.

THE OPPORTUNITY IS FOR A CUSTOMER CARE ADVISOR, WHO HAS FULL COMMAND OF ENGLISH AND ANOTHER LANGUAGE,VERBALLY AND WRITTEN.
BASED IN MILAN, ITALY.

OTHER IMPORTANT SKILLS ARE:

- PREVIOUS CUSTOMER CARE EXPERIENCE IN AN E-COMMERCE
- KNOWLEDGE OF WORLDWIDE INVOICING / SHIPPING / CUSTOMS
- GOOD TEAM PLAYER AND ORGANIZATIONAL SKILLS
- MUST DEMONSTRATE AN APPRECIATION AND UNDERSTANDING OF THE IMPORTANCE OF CUSTOMER CARE AS A FUNCTIONWITHIN THE BUSINESS
- EXCELLENT COMMUNICATION SKILLS, KNOWS HOW TO BUILD A RELATIONSHIP WITH CUSTOMERS.

RESPONSIBILITIES:

- TO ASSIST CUSTOMERS WITH ANY ISSUES, WITH REGARDS ABOUT THEIR RETURNS OR THEIR ORDERS VIA EMAIL OR BY PHONE,
FOLLOWING THE CUSTOMER CARE STANDARDS FOR EXCELLENCE, DEMONSTRATING COMPANY WRITING STYLES AND PHONE MANNER.
- HELP CUSTOMERS TO REGISTER ONLINE AND/OR TO PROCESS THEIR ORDERS
- TAKE CARE OF INVOICING / SHIPMENT / CUSTOM ISSUES
- DEAL WITH COMPLAINTS AND HANDLE EXIGENT CUSTOMERS WITH PROFESSIONALISM IN ORDER TO TURN NEGATIVE SITUATIONS INTO A POSITIVE OUTCOME.
- PROCESSING ALL INCOMING ORDERS
- ASSIST FINANCE DEPARTMENT WITH CUSTOMERS ON SECURITY CHECKS
- ACTIVE USE OF ORDER TRACKER AND ORDER DATABASE
- IDENTIFY WAYS TO PERSONALIZE THE EXPERIENCE OF EVERY CUSTOMER, WHENEVER POSSIBLE.
- WORK CLOSELY WITH OTHER DEPARTMENTS TO ENSURE ISSUES AFFECTING CUSTOMER ORDERS OR RETURNS ARE RESOLVED
- REPORTING WEEKLY TO THE SM ALL NEEDS, ISSUES ETC OF THE CUSTOMER IN ORDER TO DEFINE THE NECESSARY ACTIONS
TO SATISFY THE CUSTOMERS.

PLEASE SEND YOUR CV + COVER LETTER TO: [email protected]