contacts

COMMERCIAL
FOR ALL DISTRIBUTION ENQUIRIES
PLEASE CONTACT LUCA RUGGERI
[email protected]
PRESS HUMAN RESOURCES CUSTOMER CARE
FOR ALL ENQUIRIES
PLEASE CONTACT
[email protected]
TEL +39 02 89092664
MONDAY TO FRIDAY
FROM 9:00 A.M. TO 6:00 P.M.

careers

MILAN SALES ASSOCIATE - +
WE ARE CURRENTLY EXPANDING OUR RETAIL TEAM AT RICK OWENS MILAN AND SEEK TO RECRUIT FOR A TALENTED INDIVIDUAL WITH A REAL PASSION FOR RETAIL.

THIS OPPORTUNITY IS FOR AN EXPERIENCED RETAIL ASSOCIATE RESIDENT IN MILAN, WHO IS CHINESE MOTHER TONGUE, IS FLUENT IN ITALIAN, AND HAS EXCEPTIONAL SKILLS IN ENGLISH.

OTHER IMPORTANT CRITERIA ARE:
- GOOD TEAM PLAYER WITH EXCELLENT ORGANISATIONAL SKILLS
- HIGHLY MOTIVATED TO IMPROVE AND TO LEARN
- EXCELLENT COMMUNICATION SKILLS WITH KNOWLEDGE OF HOW TO BUILD A RELATIONSHIP WITH CLIENTS
- KNOWLEDGE OF FASHION AND CURRENT TRENDS
- PASSION FOR FASHION TO SHARE WITH CLIENTS
- IMPECCABLE SENSE OF STYLE.

RESPONSIBILITIES:
- EXCELLENT CUSTOMER SERVICE AS A MEMBER OF THE BRAND’S FLAGSHIP STORE, THE ASSISTING OF CLIENTS AT RICK OWENS MILAN IN PERSON, THROUGH PHONE CALLS, OR VIA EMAILS.
- HELPING CLIENTS WITH STYLING THAT LEADS TO PURCHASE DECISIONS
- PROVIDING CLIENTS WITH EXTENSIVE KNOWLEDGE OF THE MAISON
- APPROACHING CLIENTS IN A PROFESSIONAL MANNER, YET PERSONALIZING THEIR SHOPPING EXPERIENCE

PLEASE SEND YOUR CV + COVER LETTER TO: [email protected]
LONDON SALES ASSOCIATE - +
WE ARE CURRENTLY EXPANDING OUR RETAIL TEAM AT RICK OWENS LONDON AND SEEK TO RECRUIT FOR A TALENTED INDIVIDUAL WITH A REAL PASSION FOR RETAIL.

THIS OPPORTUNITY IS FOR AN EXPERIENCED RETAIL ASSOCIATE RESIDENT IN LONDON FLUENT IN ENGLISH. ANY OTHER LANGUAGE WILL BE HIGHLY APPRECIATED.

OTHER IMPORTANT CRITERIA ARE:
- GOOD TEAM PLAYER WITH EXCELLENT ORGANISATIONAL SKILLS
- HIGHLY MOTIVATED TO IMPROVE AND TO LEARN
- EXCELLENT COMMUNICATION SKILLS WITH KNOWLEDGE OF HOW TO BUILD A RELATIONSHIP WITH CLIENTS
- KNOWLEDGE OF FASHION AND CURRENT TRENDS
- PASSION FOR FASHION TO SHARE WITH CLIENTS
- IMPECCABLE SENSE OF STYLE.

RESPONSIBILITIES:

- EXCELLENT CUSTOMER SERVICE AS A MEMBER OF THE BRAND’S FLAGSHIP STORE, THE ASSISTING OF CLIENTS AT RICK OWENS LONDON IN PERSON, THROUGH PHONE CALLS, OR VIA EMAILS.
- HELPING CLIENTS WITH STYLING THAT LEADS TO PURCHASE DECISIONS
- PROVIDING CLIENTS WITH EXTENSIVE KNOWLEDGE OF THE MAISON
- APPROACHING CLIENTS IN A PROFESSIONAL MANNER, YET PERSONALIZING THEIR SHOPPING EXPERIENCE

[email protected]
MILAN CUSTOMER CARE ADVISOR - +
WE ARE CURRENTLY EXPANDING OUR MILAN CUSTOMER CARE TEAM AND SEEK TO RECRUIT FOR A TALENTED INDIVIDUAL WITH A REAL PASSION FOR IMPECCABLE CUSTOMER CARE. THE OPPORTUNITY IS FOR A CUSTOMER CARE ADVISOR, WHO HAS FULL COMMAND OF ENGLISH AND ANOTHER LANGUAGE,VERBALLY AND WRITTEN.

OTHER IMPORTANT SKILLS ARE:

- PREVIOUS CUSTOMER CARE EXPERIENCE IN AN E-COMMERCE
- KNOWLEDGE OF WORLDWIDE INVOICING / SHIPPING / CUSTOMS
- GOOD TEAM PLAYER AND ORGANIZATIONAL SKILLS
- MUST DEMONSTRATE AN APPRECIATION AND UNDERSTANDING OF THE IMPORTANCE OF CUSTOMER CARE AS A FUNCTION WITHIN THE BUSINESS
- EXCELLENT COMMUNICATION SKILLS, KNOWS HOW TO BUILD A RELATIONSHIP WITH CUSTOMERS.

RESPONSIBILITIES:

- TO ASSIST CUSTOMERS WITH ANY ISSUES, WITH REGARDS ABOUT THEIR RETURNS OR THEIR ORDERS VIA EMAIL OR BY PHONE, FOLLOWING THE CUSTOMER CARE STANDARDS FOR EXCELLENCE, DEMONSTRATING COMPANY WRITING STYLES AND PHONE MANNER.
- HELP CUSTOMERS TO REGISTER ONLINE AND/OR TO PROCESS THEIR ORDERS
- TAKE CARE OF INVOICING / SHIPMENT / CUSTOM ISSUES
- DEAL WITH COMPLAINTS AND HANDLE EXIGENT CUSTOMERS WITH PROFESSIONALISM IN ORDER TO TURN NEGATIVE SITUATIONS INTO A POSITIVE OUTCOME.
- PROCESSING ALL INCOMING ORDERS
- ASSIST FINANCE DEPARTMENT WITH CUSTOMERS ON SECURITY CHECKS
- ACTIVE USE OF ORDER TRACKER AND ORDER DATABASE
- IDENTIFY WAYS TO PERSONALIZE THE EXPERIENCE OF EVERY CUSTOMER, WHENEVER POSSIBLE.
- WORK CLOSELY WITH OTHER DEPARTMENTS TO ENSURE ISSUES AFFECTING CUSTOMER ORDERS OR RETURNS ARE RESOLVED

[email protected]