WE ARE EXCITED TO ANNOUNCE THE UPCOMING LAUNCH OF THE FIRST RICK OWENS BOUTIQUE IN HANGZHOU. WE ARE
SEEKING AN EXCEPTIONAL AND PASSIONATE STORE MANAGER TO BUILD AND LEAD THIS FLAGSHIP PRESENCE. THIS IS A FOUNDATIONAL ROLE FOR A STRATEGIC LEADER WHO WILL BE INSTRUMENTAL IN SHAPING THE BRAND’S CLIENT EXPERIENCE, COMMERCIAL SUCCESS, AND CULTURAL IMPACT IN THE CITY. REPORTING DIRECTLY TO THE GENERAL MANAGER OF OWENSCORP CHINA, YOU WILL HAVE FULL ACCOUNTABILITY FOR THE STORE'S OPERATIONS, COMMERCIAL PERFORMANCE, AND TEAM DEVELOPMENT.

KEY RESPONSIBILITIES:

COMMERCIAL & OPERATIONAL LEADERSHIP:

• DEVELOP AND EXECUTE THE STORE’S BUSINESS STRATEGY TO ACHIEVE AND EXCEED SALES, KPIS, AND PROFITABILITY TARGETS.
• MANAGE ALL STORE OPERATIONS INCLUDING INVENTORY, CASH HANDLING, BANKING, PAYROLL, AND SCHEDULING, ENSURING 100% COMPLIANCE WITH BRAND STANDARDS AND LOCAL MALL REGULATIONS.
• ANALYZE DAILY, WEEKLY, AND MONTHLY SALES REPORTS; PROVIDE INSIGHTFUL PERFORMANCE ANALYSIS AND ACTION PLANS TO RETAIL LEADERSHIP.
• PARTNER WITH MERCHANDISING AND RETAIL OPERATIONS TEAMS ON SEASONAL BUY PROPOSALS, SELL-THROUGH ANALYSIS, AND INVENTORY HEALTH.

CLIENT & COMMUNITY DEVELOPMENT:

• CULTIVATE AND GROW A DEDICATED CLIENTELE THROUGH EXCEPTIONAL SERVICE, PERSONALIZED ENGAGEMENT,
  AND STRATEGIC OUTREACH INITIATIVES.
• LEAD THE DEVELOPMENT AND EXECUTION OF LOCAL CLIENTELING STRATEGIES, EVENTS, AND EXPERIENCES TO BUILD A STRONG BRAND COMMUNITY.
• MAINTAIN PROFOUND KNOWLEDGE OF THE RICK OWENS BRAND ETHOS, PRODUCT, AND LEGACY TO PROVIDE AN
  AUTHENTIC AND EDUCATIONAL CLIENT EXPERIENCE.

TEAM MANAGEMENT & DEVELOPMENT:

• RECRUIT, TRAIN, MENTOR, AND MOTIVATE A HIGH-PERFORMANCE TEAM, FOSTERING A CULTURE OF EXCELLENCE, COLLABORATION, AND BRAND PASSION.
• CREATE AND MANAGE STAFF SCHEDULES, ENSURING OPTIMAL COVERAGE FOR PEAK TRAFFIC AND CLIENT APPOINTMENTS.

BRAND INTEGRITY & VISUAL MERCHANDISING:

• UPHOLD THE HIGHEST STANDARDS OF BRAND PRESENTATION IN ALL ASPECTS OF THE STORE ENVIRONMENT.
• COLLABORATE CLOSELY WITH THE VM TEAM TO IMPLEMENT WINDOW AND IN-STORE DISPLAYS THAT REFLECT SEASONAL NARRATIVES AND DRIVE ENGAGEMENT.

QUALIFICATIONS & EXPERIENCE

• MINIMUM 3-5 YEARS OF LUXURY OR HIGH-END FASHION RETAIL MANAGEMENT EXPERIENCE, WITH A PROVEN TRACK RECORD OF DRIVING SALES AND LEADING TEAMS.
• EXPERIENCE IN A BOUTIQUE/STORE OPENING OR FLAGSHIP ENVIRONMENT WITHIN A PREMIUM MALL IS PREFERRED.
• STRONG COMMERCIAL ACUMEN WITH EXPERIENCE IN P&L MANAGEMENT, SALES FORECASTING, AND PLANNING.
• EXCEPTIONAL CLIENTELING SKILLS WITH ABILITY TO BUILD AND MAINTAIN LONG-TERM LUXURY CLIENT RELATIONSHIPS.
• DEEP, AUTHENTIC PASSION FOR THE RICK OWENS BRAND, AESTHETIC, AND PHILOSOPHY.
• FLUENT IN MANDARIN; STRONG ENGLISH SKILLS ARE REQUIRED. ADDITIONAL LANGUAGES IS A PLUS.

PLEASE SEND YOUR CV + COVER LETTER TO:HR@RICKOWENS.EU

WE ARE CURRENTLY EXPANDING OUR RETAIL TEAM AT RICK OWENS MILAN FLAGSHIP STORE AND SEEKING TO RECRUIT A TALENTED INDIVIDUAL WITH A TRUE PASSION FOR LUXURY RETAIL. THIS OPPORTUNITY IS FOR AN EXPERIENCED RETAIL ASSOCIATE WHO RESIDES IN MILAN. THE IDEAL CANDIDATE SHOULD HAVE COMMAND OF BOTH ITALIAN AND ENGLISH LANGUAGE.

IMPORTANT SKILLS WE ARE SEEKING:

• PROVIDE EXCELLENT CLIENT SERVICE WITH THE ABILITY TO DEVELOP MEANINGFUL AND LOYAL CLIENT RELATIONSHIPS
• GOOD TEAM PLAYER
• ABILITY TO WORK IN A FAST PACED ENVIRONMENT AND HANDLE MULTIPLE TASKS EFFICIENTLY
• STRONG ORGANIZATIONAL SKILLS
• HIGH MOTIVATION TO IMPROVE AND LEARN
• EXCELLENT COMMUNICATION SKILLS IN ORDER TO BUILD A STRONG RELATIONSHIP WITH CLIENTS
• KNOWLEDGE OF FASHION AND CURRENT TRENDS
• PASSION FOR FASHION TO SHARE WITH CLIENTS
• IMPECCABLE SENSE OF STYLE

RESPONSIBILITIES INCLUDE:

• ASSISTING CLIENTS WITH STYLING THAT LEADS TO PURCHASE DECISIONS
• PROVIDING CLIENTS WITH EXTENSIVE KNOWLEDGE OF THE MAISON
• APPROACHING CLIENTS IN A PROFESSIONAL MANNER, YET ALSO PERSONALIZING THEIR SHOPPING EXPERIENCE
• BUILD AND MAINTAIN A CLIENT BASE WITH FOLLOW UP OUTREACH USING COMMUNICATION CHANNELS SUCH AS TEXTS, WHATSAPP, PHONE CALLS OR EMAILS
• ABILITY TO MANAGE BASIC STORE OPERATIONS SUCH AS PROCESSING SHIPMENT/TRANSFERS IN A TIMELY MANNER
• MAINTAINING BRAND STANDARDS BY FOLLOWING VISUAL MERCHANDISING GUIDES AND PROTOCOLS

PLEASE SEND YOUR CV + COVER LETTER TO:
HR@RICKOWENS.EU