RESPONSIBILITY
THIS DOCUMENT CONTAINS THE TERMS AND CONDITIONS THAT GOVERN THE WEBSITE RICKOWENS.EU .
BY USING RICKOWENS.EU THE USER AGREES TO RESPECT AND ACT UPON ALL THE TERMS AND CONDITIONS IN THIS DOCUMENT AND ALL OTHER POLICIES ON RICKOWENS.EU . USERS WHO DO NOT ACCEPT THESE TERMS MAY BE ASKED BY RICKOWENS.EU TO REFRAIN FROM USING THE SITE.
RICKOWENS.EU RESERVES THE RIGHT TO CHANGE, REMOVE OR REPLACE TERMS, CONDITIONS AND POLICIES WITHOUT NOTICE OR WARNING.
WE URGE USERS TO REGULARLY CHECK BACK TO BE AWARE OF THE LATEST UPDATES AND LEGAL ISSUES.
THE USE AND ACCESS OF RICKOWENS.EU IS FOR PERSONAL USE ONLY.
PAYMENT POLICY
CURRENCIES
ALL PAYMENTS AND REFUNDS FOR SHIPMENTS ARE INVOICED IN EURO (EUR).
CREDIT CARDS WILL BE DEBITED IN EURO, THEREFORE, DUE TO EXCHANGE RATES, THE FINAL PRICE WILL BE CALCULATED IN THE APPLICABLE EXCHANGE RATE ON THE DAY THE TRANSACTION IS PROCESSED BY THE CREDIT CARD COMPANY.
PAYMENT METHODS
RICKOWENS.EU ACCEPTS THE FOLLOWING METHODS OF PAYMENT:
PAYMENT BY CREDIT CARD OR DEBIT CARD
WHEN CLIENTS PLACE ORDERS ONLINE, CREDIT DETAILS ARE FORWARDED TO A PROTECTED ONLINE BANKING SYSTEM PROVIDED BY BANCA SELLA WHICH ACCEPTS MASTERCARD, VISA, VISA DELTA, VISA DEBIT, AMERICAN EXPRESS, ELECTRON.
PLEASE VISIT: www.sella.it FOR FURTHER INFORMATON
FIRST USE CUSTOMERS PAYING BY CREDIT CARD MAY FACE A SLIGHT DELAY IN CHARGES DUE TO AN AUTHENTICATION PROCESS THAT TAKES PLACE. IN SUCH CASES, THE RECEIPT AND FINAL CONFIRMATION OF THE ORDER WILL BE SENT TO THE CUSTOMER AFTER APPROVAL FROM THE BANK.
THE CARD WILL BE DEBITED AT THE MOMENT OF PURCHASE.
IN CASE RICKOWENS.EU HAS TO DECLINE A TRANSACTION DUE TO BANK SECURITY CHECKS, THE PAYMENT WILL AUTOMATICALLY BE CANCELLED. CUSTOMERCARE WILL KEEP THE ORDER VALID FOR A FURTHER 24H AND SEND A NEW SECURE LINK FOR THE PAYMENT VIA EMAIL.
FOR PRE-ORDER PURCHASES, CREDIT CARDS ARE DEBITED AT THE MOMENT THE ORDER IS PLACED. PRE-ORDER PRODUCTS THAT ARE PURCHASED BY BANK TRANSFER MUST BE PAID FOR WITHIN 48 HOURS OF PLACING THE ORDER, AS STATED IN THE BANK TRANSFER GUIDELINES ABOVE.
FOR ANY FURTHER DETAILS PLEASE CONTACT CUSTOMERCARE@RICKOWENS.EU .
PAYMENT BY PAYPAL
CUSTOMERS SELECTING PAYPAL AS A PAYMENT METHOD WILL AUTOMATICALLY BE TRANSFERRED TO THE PAYPAL SITE.
RICKOWENS.EU RESERVES THE RIGHT TO PROCESS ORDERS AND SHIP THE PRODUCTS ONLY IF THE ACCOUNT IS VERIFIED BY PAYPAL.
PAYMENT BY WIRE TRANSFER
WHEN BANK WIRE TRANSFER IS SELECTED AT THE ORDER CONFIRMATION STAGE, AS METHOD OF PAYMENT, THE CUSTOMER WILL RECEIVE AN EMAIL CONFIRMING THE ACCOUNT INFORMATION FOR RICKOWENS.EU. THE MERCHANDISE WILL THEN BE RESERVED FOR THE ORDER AND SHIPPED ONCE THE FUNDS ARE DEPOSITED IN THE RICKOWENS.EU BANK ACCOUNT.
IT IS MANDATORY THAT THE CLIENT SEND A COPY, VIA MAIL, OF THE BANK TRANSACTION WITHIN 48 HOURS OF CONFIRMING THE ORDER AT CUSTOMERCARE@RICKOWENS.EU TO AVOID ORDER CANCELLATION. THE MERCHANDISE WILL BE SHIPPED ONCE RICK OWENS HAS RECEIVED THE FUNDS AND THE MERCHANDISE IS AVAILABLE FOR SHIPMENT.
UPON SUBMITTING YOUR ORDER, PLEASE TRANSFER THE FULL AMOUNT TO THE FOLLOWING ACCOUNT AND STATE THE ORDER NUMBER:
OWENSCORP ITALIA SPA
BANCA SELLA
IBAN IT77T0326801605052779765290
SWIFT-BIC SELBIT2BXXX
POSSIBLE TRANSFER COSTS AS WELL AS BANK CHARGES SHALL BE BORNE BY THE CUSTOMER.
YOUR ORDER WILL BE DISPATCHED UPON RECEIPT OF FULL PAYMENT ON OUR ACCOUNT.
REFUNDS FROM RETURNS WILL BE CHARGED-BACK TO THE BANK ACCOUNT THAT THE ORIGINAL ORDER WAS PAID FROM.
PAYMENT SECURITY
RICK OWENS CLIENTS ARE GUARANTEED MAXIMUM CREDIT CARD SECURITY AS ALL TRANSACTIONS ARE PROCESSED USING A VERISIGN SECURE SITE PRO WITH EV.
FIRST TIME CUSTOMERS PAYING WITH CREDIT CARDS MAY NEED TO BE VERIFIED BY THEIR BANKS BEFORE FUNDS ARE SENT. THE ORDER WILL BE RESERVED BUT THIS MAY DELAY SHIPPING TIME.
IN THE CASE THAT RICKOWENS.EU HAS TO DECLINE A TRANSACTION DUE TO BANK SECURITY CHECKS, THE PAYMENT WILL BE AUTOMATICALLY CANCELLED. CUSTOMERCARE WILL KEEP THE ORDER VALID FOR A FURTHER 24H AND SEND A NEW SECURE LINK FOR THE PAYMENT VIA EMAIL.
IN ACCORDANCE WITH THE NEW EU REGULATION UE 2016/679 ON DATA PROTECTION (GDPR), THE DATA MAY BE TRANSFERRED TO NON EU COUNTRIES OR COUNTRIES NOT BELONGING TO THE EUROPEAN ECONOMIC AREA, THAT HOWEVER GRANT AN ADEQUATE LEVEL OF PROTECTION OF THE PERSONAL DATA. IN ANY CASE, THE DATA PROCESSING WILL TAKE PLACE IN ACCORDANCE WITH THE PROVISIONS OF THE CURRENT RULES AND REGULATIONS.
FAST SHOPPING
RICKOWENS.EU ALSO PROVIDES THE OPTION FOR YOU TO SAFELY STORE YOUR CREDIT CARD DETAILS, MAKING IT QUICKER AND SIMPLER TO SHOP WITH US.
THESE DETAILS WILL BE SAVED DIRECTLY ON OUR BANK’S SERVER WWW.SELLA.IT WHERE THEY ARE ENCRYPTED AND WILL NOT BE SHARED WITH ANY THIRD PARTY.
FIRST TIME CUSTOMERS PAYING WITH CREDIT CARDS MAY NEED TO BE VERIFIED BY THEIR BANKS BEFORE FUNDS ARE SENT. THE ORDER WILL BE RESERVED BUT THIS MAY DELAY SHIPPING TIME.
FOR ANY FURTHER DETAILS VISIT WWW.SELLA.IT OR CONTACT CUSTOMERCARE@RICKOWENS.EU
ORDERS
ONCE AN ORDER HAS BEEN PLACED THE REQUESTED ITEM/S ARE AUTOMATICALLY RESERVED UNTIL THE CREDIT CARD HAS BEEN CHARGED OR THE BANK TRANSFER HAS BEEN APPROVED, AT WHICH POINT THE CUSTOMER WILL RECEIVE AN EMAIL NOTIFYING THEM THE ORDER HAS BEEN ACCEPTED WITH AN OFFICIAL RECEIPT OF PURCHASE.
IN CASES OF ADVANCED PAYMENT FOR ITEMS THAT WILL BECOME AVAILABLE IN THE FUTURE THE CARD IS CHARGED WHEN PLACING THE ORDER AND THE ITEM WILL BE RESERVED UNTIL IT IS AVAILABLE AND SHIPPED UNLESS OTHERWISE STATED.
IN SUCH CASES BANK TRANSFERS NEED TO BE CARRIED OUT WITHIN 2 DAYS OF PLACING THE ORDER OR THE PRODUCT WILL NO LONGER BE RESERVED.
FIRST USE CUSTOMERS PAYING BY CREDIT CARD MAY FACE A SLIGHT DELAY IN CHARGES DUE TO AN AUTHENTICATION PROCESS THAT TAKES PLACE. IN SUCH CASES THE RECEIPT AND FINAL CONFIRMATION OF THE ORDER WILL BE SENT TO THE CUSTOMER AFTER APPROVAL FROM THE BANK.
PRICING AND CHARGES
WE CURRENTLY ONLY ACCEPT ORDERS IN EURO.
CREDIT CARDS WILL BE DEBITED IN EURO, AND THUS, DUE TO EXCHANGE RATES, THE FINAL PRICE WILL BE CALCULATED IN THE APPLICABLE EXCHANGE RATE THE DAY THE CREDIT CARD COMPANY PROCESSES THE TRANSACTION.
ITEMS SHIPPED INSIDE THE EU, SWITZERLAND, THE UNITED KINGDOM, THE USA, CHINA MAINLAND, HONG KONG SAR, JAPAN AND SOUTH KOREA ALL INCLUDE TAXES AND DUTIES WITHIN THE STATED PRODUCT PRICE. CUSTOMERS FROM OTHER COUNTRIES MAY BE CHARGED FOR TAXES, DUTIES AND IMPORT FEES UNDER THEIR COUNTRY’S LAW AND WILL NOT BE REIMBURSED BY OWENSCORP ITALIA.
SHIPPING COSTS ARE COUNTRY SPECIFIC AND ARE CALCULATED AT CHECKOUT WHEN SELECTING THE COUNTRY TO WHICH TO SHIP, DIFFERENT PRICES MAY OCCUR. THIS IS A RESULT OF EITHER CHANGES IN CURRENCY OR DUE TO DIFFERENT PRICING IN DIFFERENT COUNTRIES.
ALL ORDERS ARE PROCESSED IN EUROS.
AT THE BEGINNING OF EACH SEASON, A FIXED EXCHANGE RATE IS DETERMINED, AND IS USED TO DETERMINE THE ESTIMATED PRICE IN THE LOCAL CURRENCY. HOWEVER, WHEN THE ORDER IS PROCESSED, THE EXCHANGE RATE USED IS THE CURRENT EXCHANGE RATE. FOR THIS REASON, THERE MAY BE A DIFFERENCE BETWEEN THE ESTIMATED COST, AND THE COST CHARGED AT THE TIME OF PROCESSING.
WHEN A REFUND IS PROCESSED, THE EXCHANGE RATE USED IS THAT OF THE CURRENT DAY. THIS MAY ALSO CAUSE A VARIANCE IN THE PRICE PAYED AND THE PRICE REFUNDED, DUE TO FLUCTUATING EXCHANGE RATES.
SALE
IF A CUSTOMER ORDERED AN ITEM AND WITHIN 1 DAY OF PLACING THE ORDER THE SPECIFIC ITEM HAS BEEN CHOSEN TO GO ON SALE WITH A REDUCED PRICE, THE CUSTOMER HAS THE RIGHT TO HAVE THE PRICE DIFFERENCE REFUNDED BY CONTACTING CUSTOMERCARE@RICKOWENS.EU.
SALE ITEMS AND ITEMS WITH REDUCED PRICES FOLLOW THE SAME REGULATION AS FULL PRICE ITEMS.
RETURNS AND EXCHANGE
IF A CUSTOMER IS UNSATISFIED WITH THEIR ORDER FOR ANY REASON THE ITEM/S IN QUESTION CAN BE RETURNED TO RICK OWENS FOR AN EXCHANGE OR REFUND WITHIN 10 DAYS OF DELIVERY. WE CANNOT OFFER EXCHANGES OR RETURNS OF MERCHANDISE THAT REQUIRE CITES DOCUMENTATION TO TRAVEL.
FOR MORE INFORMATION ON RETURNS AND EXCHANGES PLEASE REFER TO OUR RETURN POLICY.
SHIPPING , INSURANCE AND DELIVERY
ORDERS ARE SHIPPED WITHIN 2 WORKING DAYS OF RECEIVED PAYMENT.
DURING SALE SEASONS SHIPPING TIME MAY BE DELAYED DUE TO A LARGE AMOUNT OF ORDERS BEING PLACED.
ITEMS ARE INSURED BY DHL DURING DELIVERY. ONCE THE PACKAGE IS SIGNED FOR AT THE STATED ADDRESS BY THE CLIENT (OR GIFT RECIPIENT) THE INSURANCE IS NO LONGER VALID AND RESPONSIBILITY IS TRANSFERRED TO THE CUSTOMER.
WE SHIP WITH DHL AND REQUIRE SIGNATURE UPON RECEIPT. IF THE CLIENT INSTRUCTS DHL CONTRARY TO THIS REQUIREMENT, THE RESPONSIBILITY FOR THE PACKAGE'S SECURITY LIES SOLELY WITH THE CLIENT.
MORE INFORMATION REGARDING SHIPPING, INSURANCE AND DELIVERY CAN BE FOUND ON OUR SHIPPING AND DELIVERY POLICY.
PROMOTIONAL CODES
PROMOTIONAL CODES CAN BE USED DURING CHECKOUT ONLY ONCE UNLESS STATED OTHERWISE. THE DISCOUNT OR BONUS WILL ONLY BE VISIBLE ONCE THE CODE HAS BEEN ENTERED INTO THE PROMOTIONAL CODE BOX ON THE CHECKOUT PAGE AND HAS BEEN ACCEPTED.
RICKOWENS.EU WILL NOT REFUND OR BE HELD RESPONSIBLE FOR PROMOTIONAL CODES THAT HAVE NOT BEEN USED FOR ANY REASON.
REGISTRATION
IN ORDER TO GAIN ACCESS TO SOME FEATURES OF RICKOWENS.EU USERS ARE ASKED TO REGISTER AN ACCOUNT. BY REGISTERING A USER AGREES TO SUBMIT CORRECT AND ACCURATE INFORMATION. WE URGE USERS TO CREATE A SAFE AND UNIQUE PASSWORD.
THIS ACCOUNT, WITH THE INFORMATION GIVEN, CAN BE USED BY THE USER TO EASILY PLACE ORDERS, MANAGE THEIR INFORMATION AND GAIN ACCESS TO USEFUL TOOLS ON RICKOWENS.EU . THE INFORMATION GIVEN WILL NOT BE SENT TO ANY THIRD PARTIES WITHOUT PERMISSION FROM THE USER AND WILL ONLY BE USED FOR INTERNAL RESEARCH UNLESS OTHERWISE STATED.
IF A USER THINKS THEIR ACCOUNT HAS BEEN HACKED, COMPROMISED OR USED WITHOUT PERMISSION WE URGE THE USER TO WRITE US AT CUSTOMERCARE@RICKOWENS.EU SO IMMEDIATE ACTION CAN BE TAKEN IN ORDER TO KEEP INFORMATION PRIVATE.
IN A CASE WHERE INFORMATION IS ACCESSED BY A THIRD PARTY, NOT DUE TO NEGLIGENCE ON OUR PART, - OWENSCORP ITALIA WILL NOT BE HELD RESPONSIBLE.
ELIGIBILITY
ANY INDIVIDUAL OVER THE AGE OF 18 MAY ACCESS RICKOWENS.EU, REGISTER AND PLACE ORDERS.
WE URGE USERS TO CHECK THEIR COUNTRY’S GOVERNING LAWS FOR ANY RESTRICTIONS
REGARDING INTERNET USAGE. OWENSCORP ITALIA WILL NOT BE HELD RESPONSIBLE IF ANY LAWS ARE BROKEN BY A USER BY VISITING, REGISTERING OR ORDERING FROM RICKOWENS.EU
WE URGES INDIVIDUALS UNDER THE AGE OF 18 TO SHOW THE SITE’S TERMS, CONDITIONS AND POLICIES TO A LEGAL GUARDIAN AND GET CONSENT BEFORE USING RICKOWENS.EU .
VISITING, REGISTERING AND ORDERING FROM RICKOWENS.EU IS AT THE SOLE RESPONSIBILITY OF THE USER.
THIS SITE FEATURES CONTENT THAT SOME USERS MAY FIND HARMFUL AND OFFENSIVE, OWENSCORP ITALIA WILL NOT BE HELD RESPONSIBLE IN SUCH CASES.
RICKOWENS.EU MAY LINK TO EXTERNAL SITES. IN DOING SO RICKOWENS.EU IS NOT RESPONSIBLE FOR ANY MATERIAL FOUND ON THESE SITES NOR DO THEY REFLECT THE VIEWS, THOUGHTS OR IDEALS OF RICKOWENS.EU .
INTELLECTUAL PROPERTY RIGHTS
ALL IMAGES, TEXTS AND DESIGNS PRESENTED ON RICKOWENS.EU ARE COPYRIGHTED AND TRADEMARKED BY RICK OWENS.
RICK OWENS RESERVES THE RIGHT TO TAKE LEGAL ACTION IF ANY USE OF THESE MATERIALS ARE USED WITHOUT DIRECT CONSENT FROM RICK OWENS.
GOVERNING LAW
RICKOWENS.EU IS OPERATED AND ACTS UNDER ITALIAN LAW, BY OWENSCORP ITALIA SPA, LEGAL HEADQUARTERS: VIA MICHELE PONZA 4 - 10121, TORINO, ITALY, REA NUMBER: TO-915864 - TO, VAT ID: IT07725270016.
NO WAIVER
IF RICKOWENS.EU CHOSE NOT TO TAKE LEGAL ACTION AGAINST A USER FOLLOWING A BREACH OF THE TERMS AND CONDITION ON THEIR BEHALF IT DOES NOT MEAN LEGAL ACTION WILL NOT BE TAKEN IF THE USER COMMITS ANOTHER ACT THAT DISREGARDS THE SITE’S TERMS, CONDITIONS OR POLICIES, WHETHER THE BREACH IS DIFFERENT OR NOT.
LIABILITY AND COMPENSATION
RICKOWENS.EU WILL NOT BE HELD RESPONSIBLE FOR ANY HARM, DAMAGE OR DEATH CAUSED BY ANY SERVICE DIRECTLY OR INDIRECTLY PROVIDED BY RICKOWENS.EU OR THAT IS CAUSED DIRECTLY OR INDIRECTLY BY RICK OWENS PRODUCTS, MATERIALS OR PERSONNEL.
RELATIONSHIP WITH CLIENTS
BY VIEWING, USING AND/OR ORDERING ANY ITEM/S OR SERVICE FROM RICKOWENS.EU AN OFFICIAL LEGAL PARTNERSHIP IS NOT FORMED BETWEEN RICK OWENS AND THE CUSTOMER.
A DELIVERY CONTRACT IS MADE AND IS DISSOLVED ONCE DELIVERY IS DONE.
RICKOWENS.EU RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST INDIVIDUALS THAT CLAIM TO BE IN A PARTNERSHIP WITH RICK OWENS BASED ON SERVICES PROVIDED BY RICKOWENS.EU .
ECO-AWARE
RICK OWENS HAS COMMITTED TO A PRACTICE WHICH INCLUDES SUSTAINABLE AND ETHICALLY PRODUCED PRODUCTS. HERE YOU WILL FIND AN ASSORTMENT OF OUR COLLECTIONS WHERE WE HAVE FOCUSED ON SUSTAINABLE MATERIALS.
AS A COMPANY WE WILL CONTINUE TO WORK TOWARDS FURTHER SUSTAINABLE PRACTICES EACH SEASON. WE STILL HAVE A WAYS TO GO BUT WE CAN ALL AIM HIGHER AND START SOMEWHERE.