DELIVERY TIME AND COST

ALL ORDERS ARE TYPICALLY PROCESSED WITHIN 1 WORKING DAY AND SHIPPED VIA DHL EXPRESS. HOWEVER, AT TIMES SUCH AS DURING SALE SEASONS, ORDERS MIGHT SUFFER A SLIGHT DELAY DUE TO THE HIGHER VOLUME OF ORDERS BEING PROCESSED. IN THE CASE OF A NON-STANDARD VOLUME SHIPMENT, WE RESERVE THE RIGHT TO CONTACT THE CLIENT FOR PAYMENT OF ADDITIONAL SHIPMENT COSTS THAT MAY ARISE. RICKOWENS.EU WILL NOT BE HELD RESPONSIBLE FOR ANY DELAY IN SHIPMENT CAUSED BY WEATHER CONDITIONS, INTERNATIONAL CUSTOMS ISSUES OR ANY OTHER CIRCUMSTANCES BEYOND THE CONTROL OF RICK OWENS.

RICKOWENS.EU WILL NOT BE HELD RESPONSIBLE FOR A DELAY IN SHIPMENT CAUSED BY WRONG OR INCOMPLETE SHIPPING DATA ENTERED BY THE CUSTOMER (E.G WRONG POSTAL CODE)

WE CHOOSE TO SHIP OUR PRODUCTS VIA DHL SHIPMENT SOLUTIONS. THIS MEANS THE PRODUCTS WILL TRAVEL WITH ALTERNATIVE VEHICLES, ON OPTIMIZED TRANSPORT ROUTES AND PASS THROUGH ENERGY-EFFICIENT WAREHOUSES IN ORDER TO ENSURE A REDUCTION IN CO2 EMISSIONS COMPARED TO CONVENTIONAL SHIPMENT METHODS. ORDERS RECEIVED ON A SATURDAY, SUNDAY, OR HOLIDAY WILL BE PROCESSED THE FOLLOWING BUSINESS DAY. WE DO NOT ACCEPT RESPONSIBILITY FOR CARRIER DELAYS, OR DELAYS CAUSED BY HOLIDAYS OR NATURAL DISASTERS. DELIVERY COSTS ARE CALCULATED AT CHECKOUT.

ONCE SHIPPED, ARRIVAL TIME OF PACKAGES MAY VARY FROM COUNTRY TO COUNTRY. ORDERS INSIDE THE EUROPEAN UNION TYPICALLY TAKE APPROXIMATELY 24 HOURS (WORKING) TO ARRIVE (EXCLUDING THE ITALIAN ISLANDS WHICH MAY TAKE 2-3 WORKING DAYS). ORDERS OUTSIDE OF THE EUROPEAN UNION TAKE APPROXIMATELY 2-3 WORKING DAYS TO ARRIVE.

RICKOWENS.EU DDP (DELIVERY DUTIES PAID) SHIPPING TO A FEW SELECTED COUNTRIES AND REGIONS. THIS MEANS TAXES, CUSTOM FEES AND IMPORT FEES FOR EUROPEAN UNION COUNTRIES, SWITZERLAND, THE UNITED KINGDOM, THE UNITED STATES, CHINA MAINLAND, HONG KONG SAR, JAPAN AND SOUTH KOREA ARE INCLUDED. SHIPMENTS TO COUNTRIES NOT LISTED ABOVE WILL BE SHIPPED DDU (DELIVERY DUTIES UNPAID) WHICH MEANS THEY MAY BE SUBJECT TO CUSTOM FEES, IMPORT FEES AND TAXES, THESE ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE BORNE OR REIMBURSED BY RICK OWENS.

ITALY

THE PRICES SHOWN ON RICKOWENS.EU WHEN SHIPPING TO ITALY INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS.
SHIPPING COST: € 10

 

EUROPEAN UNION ZONE 1

THE PRICES SHOWN ON RICKOWENS.EU WHEN SHIPPING TO EU ZONE 1 COUNTRIES INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS. SHIPPING COST: € 20

COUNTRIES INCLUDED: AUSTRIA, BELGIUM, CROATIA, CZECH REPUBLIC, DENMARK, FINLAND, FRANCE, GERMANY, GREECE, HUNGARY, IRELAND, LUXEMBOURG, THE NETHERLANDS, POLAND, PORTUGAL, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN.

 

EUROPEAN UNION ZONE 2

THE PRICES SHOWN ON RICKOWENS.EU WHEN SHIPPING TO EU ZONE 2 COUNTRIES INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS. SHIPPING COST: € 30

COUNTRIES INCLUDED: BULGARIA, CYPRUS, ESTONIA, LATVIA, LITHUANIA, MALTA, ROMANIA.
 

SWITZERLAND

THE PRICES SHOWN ON RICKOWENS.EU WHEN SHIPPING TO SWITZERLAND INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS. SHIPPING COST: € 20
ALL ORDERS ARE PROCESSED IN EUROS. AT THE BEGINNING OF EACH SEASON, A FIXED EXCHANGE RATE IS DETERMINED, AND IS USED TO DETERMINE THE ESTIMATED PRICE IN THE LOCAL CURRENCY. HOWEVER, WHEN THE ORDER IS PROCESSED, THE EXCHANGE RATE USED IS THE CURRENT EXCHANGE RATE. FOR THIS REASON, THERE MAY BE A DIFFERENCE BETWEEN THE ESTIMATED COST, AND THE COST CHARGED AT THE TIME OF PROCESSING.
WHEN A REFUND IS PROCESSED, THE EXCHANGE RATE USED IS THAT OF THE CURRENT DAY. THIS MAY ALSO CAUSE A VARIANCE IN THE PRICE PAYED AND THE PRICE REFUNDED, DUE TO FLUCTUATING EXCHANGE RATES.

 

UNITED KINGDOM

THE PRICES SHOWN ON RICKOWENS.EU WHEN SHIPPING TO THE UNITED KINGDOM, INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS. SHIPPING COST: € 30

ALL ORDERS ARE PROCESSED IN EUROS. AT THE BEGINNING OF EACH SEASON, A FIXED EXCHANGE RATE IS DETERMINED, AND IS USED TO DETERMINE THE ESTIMATED PRICE IN THE LOCAL CURRENCY. HOWEVER, WHEN THE ORDER IS PROCESSED, THE EXCHANGE RATE USED IS THE CURRENT EXCHANGE RATE. FOR THIS REASON, THERE MAY BE A DIFFERENCE BETWEEN THE ESTIMATED COST, AND THE COST CHARGED AT THE TIME OF PROCESSING.
WHEN A REFUND IS PROCESSED, THE EXCHANGE RATE USED IS THAT OF THE CURRENT DAY. THIS MAY ALSO CAUSE A VARIANCE IN THE PRICE PAYED AND THE PRICE REFUNDED, DUE TO FLUCTUATING EXCHANGE RATES.

 

UNITED STATES

THE PRICES SHOWN ON RICKOWENS.EU WHEN SHIPPING TO THE UNITED STATES (EXCLUDING CALIFORNIA, NEW JERSEY, FLORIDA, MARYLAND, GEORGIA, PENNSYLVANIA, ILLINOIS, NEW YORK, MASSACHUSETTS, NORTH CAROLINA, OHIO AND VIRGINIA) INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS.

ALL THE CUSTOMERS THAT CHOOSE DELIVERY TO THE STATES OF CALIFORNIA, NEW JERSEY, FLORIDA, MARYLAND, GEORGIA, PENNSYLVANIA, ILLINOIS, NEW YORK, MASSACHUSETTS, NORTH CAROLINA, OHIO AND VIRGINIA ARE REQUESTED BY LAW TO COVER SALE IMPORT DUTIES AND STATE CUSTOM CHARGES IN ADDITION TO THEIR BILL AND SHIPPING PRICE. THE RECEIPT WILL SHOW THE TOTAL AMOUNT AND THE ITEM CATEGORY WHERE TAXES APPLY.

 

TO RECEIVE AN IMPORT, THE US GOVERNMENT’S CUSTOMS AGENCY REQUIRES A SOCIAL SECURITY NUMBER OR A NON US CITIZEN NUMBER – CBP CUSTOMS BORDER PROTECTION ASSIGNED NUMBER. THE PROCESS TO OBTAIN A CBP ASSIGNED IMPORT NUMBER TAKES ABOUT 10 BUSINESS DAYS.
SHIPPING COST: € 30

ALL ORDERS ARE PROCESSED IN EUROS. AT THE BEGINNING OF EACH SEASON, A FIXED EXCHANGE RATE IS DETERMINED, AND IS USED TO DETERMINE THE ESTIMATED PRICE IN THE LOCAL CURRENCY. HOWEVER, WHEN THE ORDER IS PROCESSED, THE EXCHANGE RATE USED IS THE CURRENT EXCHANGE RATE. FOR THIS REASON, THERE MAY BE A DIFFERENCE BETWEEN THE ESTIMATED COST, AND THE COST CHARGED AT THE TIME OF PROCESSING.
WHEN A REFUND IS PROCESSED, THE EXCHANGE RATE USED IS THAT OF THE CURRENT DAY. THIS MAY ALSO CAUSE A VARIANCE IN THE PRICE PAYED AND THE PRICE REFUNDED, DUE TO FLUCTUATING EXCHANGE RATES.

HONG KONG 

THE PRICES SHOWN ON RICKOWENS.EU WHEN SHIPPING TO HONG KONG INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS.
SHIPPING COST: € 30

ALL ORDERS ARE PROCESSED IN EUROS. AT THE BEGINNING OF EACH SEASON, A FIXED EXCHANGE RATE IS DETERMINED, AND IS USED TO DETERMINE THE ESTIMATED PRICE IN THE LOCAL CURRENCY. HOWEVER, WHEN THE ORDER IS PROCESSED, THE EXCHANGE RATE USED IS THE CURRENT EXCHANGE RATE. FOR THIS REASON, THERE MAY BE A DIFFERENCE BETWEEN THE ESTIMATED COST, AND THE COST CHARGED AT THE TIME OF PROCESSING.
WHEN A REFUND IS PROCESSED, THE EXCHANGE RATE USED IS THAT OF THE CURRENT DAY. THIS MAY ALSO CAUSE A VARIANCE IN THE PRICE PAYED AND THE PRICE REFUNDED, DUE TO FLUCTUATING EXCHANGE RATES.

 

JAPAN

THE PRICES SHOWN ON RICKOWENS.EU WHEN SHIPPING TO JAPAN INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS.
SHIPPING COST: € 30

ALL ORDERS ARE PROCESSED IN EUROS. AT THE BEGINNING OF EACH SEASON, A FIXED EXCHANGE RATE IS DETERMINED, AND IS USED TO DETERMINE THE ESTIMATED PRICE IN THE LOCAL CURRENCY. HOWEVER, WHEN THE ORDER IS PROCESSED, THE EXCHANGE RATE USED IS THE CURRENT EXCHANGE RATE. FOR THIS REASON, THERE MAY BE A DIFFERENCE BETWEEN THE ESTIMATED COST, AND THE COST CHARGED AT THE TIME OF PROCESSING.
WHEN A REFUND IS PROCESSED, THE EXCHANGE RATE USED IS THAT OF THE CURRENT DAY. THIS MAY ALSO CAUSE A VARIANCE IN THE PRICE PAYED AND THE PRICE REFUNDED, DUE TO FLUCTUATING EXCHANGE RATES.

 

SOUTH KOREA 

THE PRICES SHOWN ON RICKOWENS.EU WHEN SHIPPING TO SOUTH KOREA INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS. SHIPPING COST: € 30

 

CHINA 

THE PRICES SHOWN ON RICKOWENS.EU WHEN SHIPPING TO CHINA MAINLAND INCLUDE IMPORT DUTIES, CUSTOM FEES, TAXES AND BROKERAGE FEES AND WILL BE DELIVERED WITH NO EXTRA COSTS. OUR BROKER PARTNER IN CHINA WILL HELP WITH THE CUSTOMS CLEARANCE PROCESS. NO EXTRA DUTIES OR BROKERAGE FEE WILL BE CHARGED UPON COLLECTION OR RECEIPT OF THE PARCEL.

SHIPPING COST: € 30

PLEASE DO NOT HESITATE TO CONTACT US AT CUSTOMERCARE@RICKOWENS.EU .FOR ANY FURTHER ASSISTANCE.

FOR ALL MAISON OBJET PIECES, RICKOWENS.EU OFFERS DDP (DELIVERY DUTIES PAID) SHIPPING WORLDWIDE BASED ON THEIR UNIQUE CHARACTERISTICS. THEREFORE MEANING TAXES, CUSTOM FEES, IMPORT DUTIES ARE INCLUDED.

 

RUSSIA

WARNING: DUE TO THE PREVAILING SITUATION, WE ARE CURRENTLY UNABLE TO SHIP TO RUSSIA.
 
ITEMS MAY BE SUBJECT TO CUSTOM FEES, IMPORT FEES AND/OR TAXES, THESE ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY RICK OWENS.
SHIPPING COST: € 30

PLEASE NOTE THAT DUE TO NEW REGULATIONS, DELIVERY TO CERTAIN POSTAL CODES WITHIN RUSSIA IS RESTRICTED. IN THESE CASES, THE CLIENT MAY BE ASKED TO PROVIDE AN ALTERNATE ADDRESS. IF THE CLIENT IS UNABLE TO DO SO, IT MAY RESULT IN THE CANCELLATION OF THE ORDER.

FOR ALL MAISON OBJET PIECES, RICKOWENS.EU OFFERS DDP (DELIVERY DUTIES PAID) SHIPPING WORLDWIDE BASED ON THEIR UNIQUE CHARACTERISTICS. IT MEANS TAXES, CUSTOM FEES, IMPORT DUTIES ARE INCLUDED.

 

BRAZIL

PLEASE BE INFORMED THAT WHEN SHIPPING TO BRAZIL, DHL REQUIRES CONFIRMATION OF WHETHER THE PURCHASE IS FOR AN INDIVIDUAL OR FOR A COMPANY. THEY ALSO REQUIRE THE CLIENT OR COMPANY CDF (CADASTRO DE PESSOAS FÍSICAS) OR TAX ID NUMBER. PLEASE PROVIDE THIS INFORMATION TO CUSTOMERCARE@RICKOWENS.EU ONCE YOUR ORDER HAS BEEN CONFIRMED.
SHIPPING COST: € 30
FOR ALL MAISON OBJET PIECES, RICKOWENS.EU OFFERS DDP (DELIVERY DUTIES PAID) SHIPPING WORLDWIDE BASED ON THEIR UNIQUE CHARACTERISTICS. THEREFORE MEANING TAXES, CUSTOM FEES, IMPORT DUTIES ARE INCLUDED.

 

ISRAEL

DHL REQUIRES SPECIFIC DOCUMENTATION FOR SHIPMENTS TO ISRAEL OF A VALUE HIGHER OVER
€1000. PLEASE DOUBLE CHECK THAT THESE REQUIREMENTS ARE MET PRIOR TO PLACING AN ORDER. CONTACT CUSTOMERCARE@RICKOWENS.EU FOR FURTHER ASSISTANCE IF NECESSARY. SHIPPING COST: € 30
FOR ALL MAISON OBJET PIECES, RICKOWENS.EU OFFERS DDP (DELIVERY DUTIES PAID) SHIPPING WORLDWIDE BASED ON THEIR UNIQUE CHARACTERISTICS. THEREFORE MEANING TAXES, CUSTOM FEES, IMPORT DUTIES ARE INCLUDED.

 

REST OF WORLD

ITEMS MAY BE SUBJECT TO CUSTOM FEES, IMPORT FEES AND/OR TAXES, THESE ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY RICK OWENS.
SHIPPING COST: € 30
FOR ALL MAISON OBJET PIECES, RICKOWENS.EU OFFERS DDP (DELIVERY DUTIES PAID) SHIPPING WORLDWIDE BASED ON THEIR UNIQUE CHARACTERISTICS. THEREFORE MEANING TAXES, CUSTOM FEES, IMPORT DUTIES ARE INCLUDED.

TAXES AND DUTIES

ITEMS SHIPPED INSIDE THE EU UNION, SWITZERLAND, THE UNITED KINGDOM, THE USA, CHINA MAINLAND, HONG KONG SAR, JAPAN & SOUTH KOREA ALL INCLUDE TAXES, DUTIES AND IMPORT FEES.

THE PRICES SHOWN ON RICKOWENS.EU WHEN SHIPPING TO THE UNITED STATES (EXCLUDING CALIFORNIA, NEW JERSEY, FLORIDA, MARYLAND, GEORGIA, PENNSYLVANIA, ILLINOIS, NEW YORK, MASSACHUSETTS, NORTH CAROLINA, OHIO AND VIRGINIA) INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS.
 
ALL THE CUSTOMERS THAT CHOOSE DELIVERY TO THE STATES OF CALIFORNIA, NEW JERSEY, FLORIDA, MARYLAND, GEORGIA, PENNSYLVANIA, ILLINOIS, NEW YORK, MASSACHUSETTS, NORTH CAROLINA, OHIO AND VIRGINIA) ARE REQUESTED BY LAW TO COVER SALE IMPORT DUTIES AND STATE CUSTOM CHARGES IN ADDITION TO THEIR BILL AND SHIPPING PRICE. THE RECEIPT WILL SHOW THE TOTAL AMOUNT AND THE ITEM CATEGORY WHERE TAXES APPLY.

ORDERS TO ALL OTHER COUNTRIES MAY INCLUDE TAXES, DUTIES AND IMPORT FEES WHICH ARE COUNTRY SPECIFIC, AND ARE NOT COVERED BY RICK OWENS. THESE FEES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER.

IF THESE PAYMENTS ARE NOT MET ON DELIVERY, THE ITEM DOESN’T CLEAR CUSTOMS OR IF THE ITEM IS NOT WITHDRAWN FOR ANY REASON, THE ITEM WILL BE SENT BACK TO RICK OWENS OR DESTROYED, DEPENDING ON LOCAL LAWS. RETURN IMPORT FEES WILL BE DEDUCTED FROM THE REFUND.
REFUNDS WILL NOT BE GIVEN IN CASES IN WHICH THE PACKAGE HAS BEEN DESTROYED OR LOST ONCE SENT BACK TO RICK OWENS.

IF AND WHEN AN AGENT IS NECESSARY IN ORDER TO CLEAR A PACKAGE FROM CUSTOMS, THESE FEES ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY RICK OWENS.

IMPORTANT INFORMATION

ALL ORDERS ARE PROCESSED WITHIN 1 WORKING DAY. HOWEVER, DURING SALE SEASONS ORDERS MAY SUFFER A SLIGHT DELAY DUE TO AN EXCESSIVE AMOUNT OF ORDERS BEING PROCESSED. IN THE CASE OF A NON-STANDARD VOLUME SHIPMENT, WE RESERVE THE RIGHT TO CONTACT THE CLIENT FOR PAYMENT OF ADDITIONAL SHIPMENT COSTS THAT MAY ARISE. RICKOWENS.EU WILL NOT BE HELD RESPONSIBLE FOR A DELAY IN SHIPMENT CAUSED BY WEATHER CONDITIONS, INTERNATIONAL CUSTOMS ISSUES OR ANY OTHER CIRCUMSTANCES BEYOND THE CONTROL OF RICK OWENS.

ALL SHIPMENTS ARE ACCOMPANIED WITH AN OFFICIAL INVOICE WITH THE EXACT DECLARED VALUE OF EACH ITEM IN EURO. SALE AND DISCOUNTED ITEMS REFLECT DISCOUNTED PRICES.

ONCE ORDERS ARE SENT A CHANGE OF DELIVERY ADDRESS WILL NO LONGER BE POSSIBLE, PLEASE MAKE SURE TO FILL OUT A CORRECT ADDRESS WHEN CHECKING OUT.

FIRST TIME CUSTOMERS MAY NEED TO BE CHECKED WITH THEIR BANK AND/OR CREDIT PROVIDER FOR AUTHENTICITY REASONS. THIS MAY SLIGHTLY DELAY ORDER DISPATCH.

WORTH OF GOODS WILL BE PUBLICLY AVAILABLE ON THE PACKAGE’S INSERT FOR TAX REASONS ON ALL ORDERS.

DELIVERY OF FURS AND EXOTIC PELTS OUTSIDE OF THE EUROPEAN ECONOMIC COMMUNITY REQUIRE, BY LAW, AN EXTRA DOCUMENT FOR EXPORTATION CALLED C.I.T.E.S (CONVENTION ON INTERNATIONAL TRADE IN ENDANGERED SPECIES OF WILD FLORA AND FAUNA).
THIS DOCUMENT ACTS AS A PASSPORT FOR THE ITEM AND EXPLAINS THAT THE MATERIAL COMES FROM AN ANIMAL BRED SPECIFICALLY FOR COMMERCE.
THESE DOCUMENTS TAKE ABOUT 14 DAYS TO BE PROCESSED. IN ORDER TO OBTAIN THESE DOCUMENTS A FISCAL INVOICE IS REQUIRED AND THUS THE CLIENT’S CREDIT CARD WILL BE DEBITED BEFORE SHIPMENT.
DUE TO THIS PROCESS SHIPMENT TIME WILL BE DELAYED.

PRE-ORDER PRODUCTS ARE SHIPPED UPON THE ARRIVAL OF THE PRODUCTS IN THE WAREHOUSE WITHIN THE TIME THAT IS STATED ON THE PRODUCT’S PURCHASE PAGE.
RICKOWENS.EU WILL NOT BE HELD RESPONSIBLE FOR A DELAY IN SHIPMENT CAUSED BY CIRCUMSTANCES BEYOND THE CONTROL OF RICK OWENS THAT CAUSE PRE-ORDERED PRODUCTS TO ARRIVE AT THE WAREHOUSE LATER THAN THE TIME SPECIFIED ON THE PRODUCT’S PURCHASE PAGE.

IN THE CASE THAT A CLIENT DECIDES NOT TO ACCEPT THEIR ORDER, FOR ANY REASON AFTER SHIPMENT, BOTH RETURN SHIPPING FEES AND IMPORT FEES WILL BE THEIR RESPONSIBILITY AND DULY DEDUCTED FROM THEIR REFUND.

INSURANCE

FROM THE MOMENT OF DISPATCH THE PACKAGE IS FULLY INSURED WITH DHL AGAINST DAMAGE, THEFT AND LOSS. ONCE THE PACKAGE HAS BEEN SIGNED FOR BY THE CUSTOMER OR GIFT RECIPIENT THE RESPONSIBILITY SHIFTS TO THE CUSTOMER AND THE INSURANCE IS VOID.
WE URGE CUSTOMERS TO NOT ACCEPT PACKAGES THAT ARE DAMAGED, BROKEN OR SEEM TO HAVE BEEN TAMPERED WITH.
IN SUCH CASES CONTACT OUR CUSTOMER CARE TEAM AT CUSTOMERCARE@RICKOWENS.EU FOR SUPPORT.
WE DO NOT OFFER RETURNS BASED ON THESE ACCUSATIONS ONCE THE PACKAGE HAS BEEN SIGNED FOR.