WE GLADLY ACCEPT EXCHANGES OR REFUND WITHIN 10 DAYS FROM THE RECEIPT OF THE MERCHANDISE.

ORDERS DELIVERED AFTER THIS DATE WILL FOLLOW THE STANDARD RETURNING POLICY.

PLEASE NOTE THAT WE CAN ONLY ACCEPT EXCHANGES FROM THE COUNTRY WHICH THE SHIPMENT WAS SENT TO. WE CANNOT OFFER EXCHANGES OR RETURNS OF MERCHANDISE THAT REQUIRE CITES DOCUMENTATION TO TRAVEL.

IT IS NOT POSSIBLE TO RETURN ITEMS BOUGHT ON RICKOWENS.EU TO ONE OF OUR FLAGSHIP STORES OR OTHER OUTLETS.

IN ORDER TO START THE EXCHANGE OR REFUND PROCESS THE CUSTOMER MUST CONTACT THE RICK OWENS CUSTOMER CARE TEAM VIA EMAIL AT CUSTOMERCARE@RICKOWENS.EU STATING THE ORDER NUMBER, REASON FOR RETURN AND WHETHER THE REQUEST IS FOR PRODUCT EXCHANGE OR REFUND. THE CUSTOMER WILL THEN RECEIVE AN EMAIL WITH A RETURN AUTHORIZATION NUMBER THAT MUST BE WRITTEN ON THE RETURN TAG ATTACHED TO EVERY ITEM.

PLEASE FOLLOW THE INSTRUCTIONS GIVEN BY THE CUSTOMER CARE TEAM WHEN SENDING YOUR RETURN BACK TO RICK OWENS, TO AVOID ANY DISCREPANCY.

ITEMS THAT DO NOT MATCH RICK OWENS RETURN POLICY WILL NOT BE TAKEN INTO CONSIDERATION AND SENT BACK TO THE CUSTOMER AT THEIR OWN COST.

THE RETURNED ITEMS MUST BE SENT BACK IN THEIR ORIGINAL PACKAGING TOGETHER WITH ALL THE MATERIALS RECEIVED WITH THE ITEM/S (BAGS, WRAPPING, ETC.). THE ITEM/S MUST NOT BE DAMAGED, WORN OR ALTERED AND MUST HAVE ALL ORIGINAL SECURITY SEALS STILL ATTACHED. THE RICK OWENS PACKAGING MUST NOT BE USED AS THE EXTERNAL PARCEL FOR THE SHIPMENT. SWIMWEAR MUST BE SENT BACK WITH THE HYGIENIC STRIP STILL IN PLACE OR IT WILL NOT BE ACCEPTED. IF THE ITEM DOES NOT FIT THESE REQUIREMENTS THE ITEM WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO THE CUSTOMER AT THEIR OWN COST.

SIZE OR COLOR EXCHANGES WILL ONLY BE ISSUED IF REQUESTED SIZES AND COLORS ARE IN STOCK.

ANY ITEM CAN ONLY BE EXCHANGED ONCE. IF AN EXCHANGED ITEM IS RETURNED FROM OUTSIDE THE EU, ALL RETURN SHIPPING, IMPORT AND CUSTOMS FEES ARE AT THE SOLE RESPONSIBILITY OF THE CUSTOMER. THESE FEES WILL BE DEDUCTED FROM THE FINAL REFUND AND WILL NOT BE REIMBURSED BY RICK OWENS.

THE REFUND PROCEDURE WILL TAKE 14 WORKING DAYS FROM THE ARRIVAL OF THE ITEM/S AT THE WAREHOUSE. ANY CHANGES IN CURRENCY DURING THE RETURN PERIOD WILL NOT BE REIMBURSED. ORDERS PAID BY CREDIT CARD WILL BE REFUNDED TO THE ORIGINAL CARD USED DURING CHECKOUT. THE REFUNDED AMOUNT WILL BE AVAILABLE WITHIN THE NEXT BILLING STATEMENT, THIS MAY CHANGE DEPENDING ON BANKS AND CREDIT PROVIDERS. THIS PROCESS CAN TAKE UP TO 30 DAYS. BANK TRANSFER REFUNDS WILL BE REFUNDED TO THE ORIGINAL
 
ACCOUNT AFTER THE CUSTOMER HAS SENT THE RICK OWENS.EU CUSTOMER CARE TEAM THEIR BANK COORDINATES.

ALL ORDERS DELIVERED BETWEEN DECEMBER 1ST OF 2025 AND DECEMBER 24TH, OF 2025 CAN BE EXCHANGED OR RETURNED WITHIN DECEMBER 31ST OF 2025. ORDERS DELIVERED AFTER THIS DATE WILL FOLLOW THE STANDARD RETURNING POLICY.

 

RETURN COSTS:

FOR ALL EUROPEAN COUNTRIES:

ALL RETURN SHIPPING COSTS ARE AT THE SOLE RESPONSIBILITY OF THE CUSTOMER. IF THE CUSTOMER DECIDES TO USE OUR COURIER SERVICE, CUSTOMER CARE WILL SEND AN ESTIMATE TO THE CUSTOMER SO THAT THEY CAN DECIDE WHETHER TO PROCEED, OR NOT, WITH OUR SERVICE. THE ESTIMATED AMOUNT WILL BE DEDUCTED FROM THE FINAL REFUND AND WILL NOT BE REIMBURSED.

IF THE CUSTOMER DECIDES TO PROCEED WITH AN ALTERNATIVE, THEY MUST PRE-PAY THE COSTS AND SHARE TRACKING NUMBER WITH CUSTOMER CARE. IF RICKOWENS.EU FACES ANY COST, IT WILL BE DEDUCTED FROM THE FINAL REFUND AND WILL NOT BE REIMBURSED.

FOR ALL OTHER COUNTRIES:

ALL RETURN SHIPPING COSTS ARE AT THE SOLE RESPONSIBILITY OF THE CUSTOMER. IF THE CUSTOMER DECIDES TO USE OUR COURIER SERVICE, NO IMPORT DUTIES OR CUSTOM FEES NEED TO BE PAID, IF THE FOLLOWING RULES ARE FOLLOWED:

- THE RETURNED GOODS MUST BE PART OF THE ORIGINAL INVOICE AND AWB. AN ITEM NOT PART OF THE ORIGINAL INVOICE AND AWB WILL BE SUBJECT TO IMPORT AND CUSTOM FEES.
- IT IS NOT POSSIBLE TO COMBINE ORDERS IN ONE SINGLE RETURN IF THEY ARE NOT PART OF THE SAME INVOICE OR AWB
- EXCHANGED ITEMS CAN NOT BE EXEMPT FROM IMPORT AND CUSTOM FEES.
- CORRECT SHIPPING ADDRESS

FOR ALL OTHER COUNTRIES:

42€ FOR THE WHOLE IMPORT PROCEDURE + SHIPPING COSTS

SOME GOODS MAY BE LIABLE TO EXTRA IMPORTS FEES (EX. ITEMS WITH FEATHERS) PLEASE CONTACT CUSTOMERCARE@RICKOWENS.EU FOR FURTHER INFORMATION

DUE TO THE NEW TARRIFS IMPOST, FOR RETURNS FROM THE USA FOR ORDERS OF VALUE OVER
$800, ALL CUSTOMS DUTIES INCURRED WILL BE CHARGED TO THE CUSTOMER ON TOP OF THE RETURN LABEL COST.

IF THE CUSTOMER DECIDES TO USE OUR COURIER SERVICE, CUSTOMER CARE WILL SEND AN ESTIMATE TO THE CUSTOMER WHO CAN THEN DECIDE WHETHER TO PROCEED, OR NOT, WITH OUR SERVICE.

THE ESTIMATED AMOUNT WILL BE DEDUCTED FROM THE FINAL REFUND AND WILL NOT BE REIMBURSED.

IF THE CUSTOMER DECIDES TO PROCEED WITH AN ALTERNATIVE, THEY MUST PRE-PAY THE SHIPPING COSTS AND SHARE TRACKING NUMBER WITH CUSTOMER CARE, THE CUSTOMER IS RESPONSIBLE FOR ENSURING DELIVERY TO OUR FACILITY WITHIN 14 DAYS OF SHIPMENT, IN LINE WITH OUR RETURN GUIDELINES POLICY . IMPORT AND CUSTOMS FEES ARE AT THE SOLE RESPONSIBILITY OF THE CUSTOMER AND WILL BE DEDUCTED FROM THE FINAL REFUND AND WILL NOT BE REIMBURSED. IF OWENSCORP ITALIA FACES ANY OTHER COST, IT WILL BE DEDUCTED FROM THE FINAL REFUND AND WILL NOT BE REIMBURSED.

ESTIMATED COST OF POTENTIAL IMPORT AND CUSTOMS FEES WILL BE UP TO 30% OF THE VALUE OF THE RETURNED GOODS, ESTIMATED SHIPPING FEES WILL BE CALCULATED AND COMMUNICATED VIA
 
EMAIL ONCE WE RECEIVE THE RETURN REQUEST ALL ABOVE COSTS WILL BE PAID BY THE CUSTOMER IF THEY DECIDE NOT TO USE OUR COURIER.

THE PARCEL MUST BE SHIPPED BACK BY CUSTOMER NO LATER THAN 5 DAYS AFTER RECEIVING THE RETURN GUIDELINES FROM THE CUSTOMER CARE TEAM. IF THE PARCEL IS SHIPPED BACK LATER, THE RETURN WILL NOT BE TAKEN INTO CONSIDERATION AND SENT BACK TO THE CUSTOMER AT THEIR OWN COST.

FREE EXCHANGES ARE AVAILABLE FROM ALL EUROPEAN UNION COUNTRIES (AUSTRIA, BELGIUM, CROATIA, CZECH REPUBLIC, DENMARK, FINLAND, ITALY, FRANCE, GERMANY, GREECE, HUNGARY, IRELAND, LUXEMBOURG, THE NETHERLANDS, POLAND, PORTUGAL, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN) AND NEW EUROPE COUNTRIES (BULGARIA, CYPRUS, ESTONIA, LATVIA, LITHUANIA, MALTA, ROMANIA). FREE REST OF THE WORLD, EXCHANGES ARE AVAILABLE FOR PRODUCTS OVER THE NET AMOUNT OF €400. FREE EXCHANGES ARE NOT AVAILABLE FROM JAPAN AND ALL IMPORT FEES AND SHIPPING COSTS INVOLVED IN THE EXCHANGE WILL BE THE SOLE RESPONSIBILITY OF THE CUSTOMER.

PURCHASES OF PRODUCTS THAT REQUIRE CITES ARE ONLY RETURNABLE OR EXCHANGEABLE FROM WITHIN THE EU.

PLEASE NOTE THE FOLLOWING ITEMS ARE NON-RETURNABLE: LIMITED EDITION PERFUME AND THE LIMITED EDITION BOX SET. SOCKS, FACE MASKS AND BRIEFS, SWIMWEAR THAT HAS BEEN TRIED DIRECT ON SKIN, WITHOUT THE HYGIENIC STRIP STILL IN PLACE, ITEMS FROM THE LAST WEEK OF SALES AND ALL SELAHATIN X RICK OWENS ITEMS.

GIFT RETURNS WILL BE CREDITED TO THE ORIGINAL ACCOUNT THAT PURCHASED THE ITEMS.

SALE ITEMS, AND ITEMS WITH REDUCED PRICES, FOLLOW THE SAME REGULATION AS FULL PRICE ITEMS.

ALL PRODUCTS ARE CHECKED AT THE WAREHOUSE FOR ANY FAULTS. HOWEVER, IF A CUSTOMER RECEIVES AN ITEM NOT IN THE ORIGINAL STATE PLEASE
CONTACT CUSTOMERCARE@RICKOWENS.EU

PLEASE CONTACT CUSTOMERCARE@RICKOWENS.EU FOR ANY FURTHER INFORMATION.