contacts
COMMERCIAL PRESS HUMAN RESOURCES CUSTOMER CAREFOR ALL ENQUIRIES
PLEASE CONTACT
[email protected]
TEL +39 02 89092664
MONDAY TO FRIDAY FROM 10:30 A.M. TO 7:30 P.M.
PLEASE CONTACT
[email protected]
TEL +39 02 89092664
MONDAY TO FRIDAY FROM 10:30 A.M. TO 7:30 P.M.
careers
CHINESE SPEAKING CUSTOMER CARE ADVISOR
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CHINESE SPEAKING CUSTOMER CARE ADVISOR
WE ARE CURRENTLY EXPANDING OUR CUSTOMER CARE TEAM AND SEEK TO RECRUIT FOR A TALENTED INDIVIDUAL WITH A REAL PASSION FOR IMPECCABLE CUSTOMER CARE.
THE OPPORTUNITY IS FOR A CHINESE SPEAKING CUSTOMER CARE ADVISOR, WHO HAS FULL COMMAND OF ENGLISH OR ITALIAN, SPOKEN AND WRITTEN.
OTHER IMPORTANT SKILLS ARE:
- PREVIOUS CUSTOMER CARE EXPERIENCE IN AN E-COMMERCE
- KNOWLEDGE OF WORLDWIDE INVOICING / SHIPPING / CUSTOMS
- GOOD TEAM PLAYER AND GREAT ORGANIZATIONAL SKILLS
- MUST DEMONSTRATE AN APPRECIATION AND UNDERSTANDING OF THE IMPORTANCE OF CUSTOMER CARE FOR THE BUSINESS - EXCELLENT COMMUNICATION SKILLS, KNOWS HOW TO BUILD A RELATIONSHIP WITH CUSTOMERS
RESPONSIBILITIES:
- TO ASSIST CUSTOMERS VIA EMAIL OR PHONE WITH ANY ISSUES RELATED WITH THEIR ORDERS OR RETURNS, FOLLOWING THE CUSTOMER CARE STANDARDS FOR EXCELLENCE
- COMPANY DNA AND COMMUNICATION STYLE MUST BE FOLLOWED IN ALL FORMS OF EXCHANGES WITH CUSTOMERS
- HELP CUSTOMERS TO REGISTER ONLINE AND/OR TO PROCESS THEIR ORDERS
- TAKE CARE OF INVOICING / SHIPMENTS / CUSTOM ISSUES
- DEAL WITH COMPLAINTS AND HANDLE CUSTOMERS WITH PROFESSIONALISM, THE MAIN GOAL WILL ALWAYS BE TO TURN DIFFICULT SITUATIONS INTO A POSITIVE OUTCOME
- PROCESSING ALL INCOMING ORDERS
- ASSIST FINANCE DEPARTMENT WITH CUSTOMERS ON SECURITY CHECKS
- ACTIVE USE OF ORDER TRACKER AND ORDER DATABASE
- IDENTIFY WAYS TO PERSONALIZE THE EXPERIENCE OF EVERY CUSTOMER, WHENEVER POSSIBLE
- WORK CLOSELY WITH OTHER DEPARTMENTS TO ENSURE ISSUES AFFECTING CUSTOMER ORDERS OR RETURNS ARE RESOLVED
- REPORTING WEEKLY TO THE SM ALL NEEDS, ISSUES ETC OF THE CUSTOMER IN ORDER TO DEFINE THE NECESSARY ACTIONS TO SATISFY THE CUSTOMERS
LOCATION : ITALY
MAIL TO: [email protected]
WE ARE CURRENTLY EXPANDING OUR CUSTOMER CARE TEAM AND SEEK TO RECRUIT FOR A TALENTED INDIVIDUAL WITH A REAL PASSION FOR IMPECCABLE CUSTOMER CARE.
THE OPPORTUNITY IS FOR A CHINESE SPEAKING CUSTOMER CARE ADVISOR, WHO HAS FULL COMMAND OF ENGLISH OR ITALIAN, SPOKEN AND WRITTEN.
OTHER IMPORTANT SKILLS ARE:
- PREVIOUS CUSTOMER CARE EXPERIENCE IN AN E-COMMERCE
- KNOWLEDGE OF WORLDWIDE INVOICING / SHIPPING / CUSTOMS
- GOOD TEAM PLAYER AND GREAT ORGANIZATIONAL SKILLS
- MUST DEMONSTRATE AN APPRECIATION AND UNDERSTANDING OF THE IMPORTANCE OF CUSTOMER CARE FOR THE BUSINESS - EXCELLENT COMMUNICATION SKILLS, KNOWS HOW TO BUILD A RELATIONSHIP WITH CUSTOMERS
RESPONSIBILITIES:
- TO ASSIST CUSTOMERS VIA EMAIL OR PHONE WITH ANY ISSUES RELATED WITH THEIR ORDERS OR RETURNS, FOLLOWING THE CUSTOMER CARE STANDARDS FOR EXCELLENCE
- COMPANY DNA AND COMMUNICATION STYLE MUST BE FOLLOWED IN ALL FORMS OF EXCHANGES WITH CUSTOMERS
- HELP CUSTOMERS TO REGISTER ONLINE AND/OR TO PROCESS THEIR ORDERS
- TAKE CARE OF INVOICING / SHIPMENTS / CUSTOM ISSUES
- DEAL WITH COMPLAINTS AND HANDLE CUSTOMERS WITH PROFESSIONALISM, THE MAIN GOAL WILL ALWAYS BE TO TURN DIFFICULT SITUATIONS INTO A POSITIVE OUTCOME
- PROCESSING ALL INCOMING ORDERS
- ASSIST FINANCE DEPARTMENT WITH CUSTOMERS ON SECURITY CHECKS
- ACTIVE USE OF ORDER TRACKER AND ORDER DATABASE
- IDENTIFY WAYS TO PERSONALIZE THE EXPERIENCE OF EVERY CUSTOMER, WHENEVER POSSIBLE
- WORK CLOSELY WITH OTHER DEPARTMENTS TO ENSURE ISSUES AFFECTING CUSTOMER ORDERS OR RETURNS ARE RESOLVED
- REPORTING WEEKLY TO THE SM ALL NEEDS, ISSUES ETC OF THE CUSTOMER IN ORDER TO DEFINE THE NECESSARY ACTIONS TO SATISFY THE CUSTOMERS
LOCATION : ITALY
MAIL TO: [email protected]