WE ARE CURRENTLY EXPANDING OUR CUSTOMER CARE TEAM AND SEEK TO RECRUIT FOR A TALENTED INDIVIDUAL WITH A REAL PASSION FOR IMPECCABLE CUSTOMER CARE.

THE OPPORTUNITY IS FOR A CUSTOMER CARE ADVISOR, WHO HAS FULL COMMAND OF ENGLISH AND ANOTHER LANGUAGE,VERBALLY AND WRITTEN.
BASED IN MILAN, ITALY.

OTHER IMPORTANT SKILLS ARE:

- PREVIOUS CUSTOMER CARE EXPERIENCE IN AN E-COMMERCE

- KNOWLEDGE OF WORLDWIDE INVOICING / SHIPPING / CUSTOMS

- GOOD TEAM PLAYER AND ORGANIZATIONAL SKILLS

- MUST DEMONSTRATE AN APPRECIATION AND UNDERSTANDING OF THE IMPORTANCE OF CUSTOMER CARE AS A FUNCTIONWITHIN THE BUSINESS

- EXCELLENT COMMUNICATION SKILLS, KNOWS HOW TO BUILD A RELATIONSHIP WITH CUSTOMERS.


RESPONSIBILITIES:

- TO ASSIST CUSTOMERS WITH ANY ISSUES, WITH REGARDS ABOUT THEIR RETURNS OR THEIR ORDERS VIA EMAIL OR BY PHONE, FOLLOWING THE CUSTOMER CARE STANDARDS FOR EXCELLENCE, DEMONSTRATING COMPANY WRITING STYLES AND PHONE MANNER.

- HELP CUSTOMERS TO REGISTER ONLINE AND/OR TO PROCESS THEIR ORDERS

- TAKE CARE OF INVOICING / SHIPMENT / CUSTOM ISSUES

- DEAL WITH COMPLAINTS AND HANDLE EXIGENT CUSTOMERS WITH PROFESSIONALISM IN ORDER TO TURN NEGATIVE SITUATIONS INTO A POSITIVE OUTCOME.

- PROCESSING ALL INCOMING ORDERS

- ASSIST FINANCE DEPARTMENT WITH CUSTOMERS ON SECURITY CHECKS

- ACTIVE USE OF ORDER TRACKER AND ORDER DATABASE

- IDENTIFY WAYS TO PERSONALIZE THE EXPERIENCE OF EVERY CUSTOMER, WHENEVER POSSIBLE.

- WORK CLOSELY WITH OTHER DEPARTMENTS TO ENSURE ISSUES AFFECTING CUSTOMER ORDERS OR RETURNS ARE RESOLVED

- REPORTING WEEKLY TO THE SM ALL NEEDS, ISSUES ETC OF THE CUSTOMER IN ORDER TO DEFINE THE NECESSARY ACTIONS

TO SATISFY THE CUSTOMERS.

PLEASE SEND YOUR CV + COVER LETTER TO: [email protected]

WE ARE CURRENTLY EXPANDING OUR RETAIL TEAM AT RICK OWENS PARIS AND SEEK TO RECRUIT FOR A TALENTED INDIVIDUAL WITH A REAL PASSION FOR RETAIL.

THIS OPPORTUNITY IS FOR AN EXPERIENCED RETAIL ASSOCIATE, WHO HAS FULL COMMAND OF FRENCH, ENGLISH AND PREFERABLY ANOTHER LANGUAGE, RESIDING IN PARIS DISTRICT.

OTHER IMPORTANT SKILLS ARE:

- GOOD TEAM PLAYER AND ORGANIZATION SKILLS.

- HIGH MOTIVATION TO IMPROVE AND TO LEARN.

- EXCELLENT COMMUNICATION SKILLS, KNOWS HOW TO BUILD A RELATIONSHIP WITH CLIENTS AND EXCELS AT CLIENTELING.

- KNOWLEDGE OF FASHION AND CURRENT TRENDS.

- PASSION FOR FASHION TO SHARE WITH CLIENTS.

- IMPECCABLE SENSE OF STYLE.

RESPONSIBILITIES:

- ASSISTING CLIENTS AT RICK OWENS PARIS IN PERSON OR THROUGH PHONES OR EMAILS, DEMONSTRATING EXCELLENT CUSTOMER SERVICE AS A MEMBER OF THE BRAND’S FLAGSHIP STORE.

- HELP CLIENTS WITH STYLING THAT LEADS TO PURCHASE DECISIONS.

- PROVIDING CLIENTS WITH EXTENSIVE KNOWLEDGE OF THE MAISON.

- APPROACHING CLIENTS WITH PROFESSIONAL MANNER, YET PERSONALIZING THEIR SHOPPING EXPERIENCE.

- ENSURE THE PRODUCTS REPLENISHMENT AND PHYSICAL INVENTORY OF MERCHANDISE.

PLEASE SEND YOUR CV + COVER LETTER TO: [email protected]