WE ARE CURRENTLY EXPANDING OUR MILAN CUSTOMER CARE TEAM AND SEEK TO RECRUIT FOR A TALENTED INDIVIDUAL WITH A REAL PASSION FOR IMPECCABLE CUSTOMER CARE. THE OPPORTUNITY IS FOR A CUSTOMER CARE ADVISOR, WHO HAS FULL COMMAND OF ENGLISH AND ANOTHER LANGUAGE,VERBALLY AND WRITTEN.

OTHER IMPORTANT SKILLS ARE:

- PREVIOUS CUSTOMER CARE EXPERIENCE IN AN E-COMMERCE
- KNOWLEDGE OF WORLDWIDE INVOICING / SHIPPING / CUSTOMS
- GOOD TEAM PLAYER AND ORGANIZATIONAL SKILLS
- MUST DEMONSTRATE AN APPRECIATION AND UNDERSTANDING OF THE IMPORTANCE OF CUSTOMER CARE AS A FUNCTION WITHIN THE BUSINESS
- EXCELLENT COMMUNICATION SKILLS, KNOWS HOW TO BUILD A RELATIONSHIP WITH CUSTOMERS.

RESPONSIBILITIES:

- TO ASSIST CUSTOMERS WITH ANY ISSUES, WITH REGARDS ABOUT THEIR RETURNS OR THEIR ORDERS VIA EMAIL OR BY PHONE, FOLLOWING THE CUSTOMER CARE STANDARDS FOR EXCELLENCE, DEMONSTRATING COMPANY WRITING STYLES AND PHONE MANNER.
- HELP CUSTOMERS TO REGISTER ONLINE AND/OR TO PROCESS THEIR ORDERS
- TAKE CARE OF INVOICING / SHIPMENT / CUSTOM ISSUES
- DEAL WITH COMPLAINTS AND HANDLE EXIGENT CUSTOMERS WITH PROFESSIONALISM IN ORDER TO TURN NEGATIVE SITUATIONS INTO A POSITIVE OUTCOME.
- PROCESSING ALL INCOMING ORDERS
- ASSIST FINANCE DEPARTMENT WITH CUSTOMERS ON SECURITY CHECKS
- ACTIVE USE OF ORDER TRACKER AND ORDER DATABASE
- IDENTIFY WAYS TO PERSONALIZE THE EXPERIENCE OF EVERY CUSTOMER, WHENEVER POSSIBLE.
- WORK CLOSELY WITH OTHER DEPARTMENTS TO ENSURE ISSUES AFFECTING CUSTOMER ORDERS OR RETURNS ARE RESOLVED
- REPORTING WEEKLY TO THE SM ALL NEEDS, ISSUES ETC OF THE CUSTOMER IN ORDER TO DEFINE THE NECESSARY ACTIONS TO SATISFY THE CUSTOMERS.

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