PAYMENT POLICY

CURRENCIES

PAYMENTS AS WELL A REFUNDS FOR SHIPMENTS ARE ALL INVOICED IN EURO (EUR).

CREDIT CARDS WILL BE DEBITED IN EURO, AND THUS, DUE TO EXCHANGE RATES, THE FINAL PRICE WILL BE CALCULATED IN THE APPLICABLE EXCHANGE RATE THE DAY THE CREDIT CARD COMPANY PROCESSES THE TRANSACTION.

PAYMENT METHODS

THE FOLLOWING METHODS OF PAYMENT ARE ACCEPTED BY RICKOWENS.EU:

PAYMENT BY CREDIT CARD OR DEBIT CARD

WHEN CLIENTS PLACE ORDERS ONLINE, CREDIT DETAILS ARE FORWARDED TO A PROTECTED ONLINE BANKING SYSTEM PROVIDED BY BANCA SELLA WICH ACCEPTS MASTERCARD, VISA, VISA DELTA, VISA DEBIT, AMERICAN EXPRESS, ELECTRON.

PLEASE VISIT: www.sella.it FOR FURTHER INFORMATON

THE CARD WILL BE DEBITED AT THE MOMENT OF PURCHASE. BANK TRANSFER ORDERS WILL BE RESERVED FOR 48 HOURS AND WILL ONLY BE SHIPPED ONCE THE BANK TRANSFER HAS BEEN CONFIRMED. A COPY OF THE BANK TRANSFER CONFIRMATION MUST BE SENT TO [email protected] WITHIN THESE 48 HOURS OR THE ORDER WILL BE AUTOMATICALLY CANCELLED.

IN PRE-ORDER PURCHASES CREDIT CARDS ARE DEBITED AT THE MOMENT THE ORDER IS PLACED. PRE-ORDER PRODUCTS THAT ARE PURCHASED BY BANK TRANSFER MUST BE PAID FOR WITHIN 48 HOURS OF PLACING THE ORDER AS STATED IN THE BANK TRANSFER GUIDELINES ABOVE.

FOR ANY FURTHER DETAILS PLEASE CONTACT [email protected] .

PAYMENT BY WIRE TRANSFER

WHEN BANK WIRE TRANSFER IS SELECTED AT THE ORDER CONFIRMATION AS METHOD OF PAYMENT, THE CUSTOMER WILL RECEIVE AN EMAIL CONFIRMING THE ACCOUNT INFORMATION FOR RICKOWENS.EU. THE MERCHANDISE WILL THEN BE RESERVED FOR THE ORDER AND SHIPPED ONCE THE FUNDS ARE DEPOSITED IN RICKOWENS.EU ‘S BANK ACCOUNT.

IT IS MANDATORY THAT THE CLIENT SEND A COPY OF THE BANK TRANSACTION WITHIN 48 HOURS OF CONFIRMING THE ORDER AT [email protected] AVOIDING ORDER CANCELLATION.
THE MERCHANDISE WILL BE SHIPPED ONCE RICK OWENS HAS RECEIVED THE FUNDS AND THE MERCHANDISE IS AVAILABLE FOR SHIPMENT.

UPON SUBMITTING YOUR ORDER, PLEASE TRANSFER THE OVERALL AMOUNT TO THE FOLLOWING ACCOUNT AND STATE THE ORDER NUMBER:

OWENSCORP ITALIA SPA
BANCA SELLA
IBAN IT77T0326801605052779765290
SWIFT-BIC SELBIT2BXXX

POSSIBLE TRANSFER COSTS AS WELL AS BANK CHARGES SHALL BE BORNE BY THE CUSTOMER.
YOUR ORDER WILL BE DISPATCHED UPON RECEIPT OF PAYMENT ON OUR ACCOUNT.
REFUNDS FROM RETURNS WILL BE CHARGED-BACK TO THE BANK ACCOUNT WHICH THE ORIGINAL ORDER WAS PAID FROM.

PAYMENT SECURITY

RICK OWENS CLIENTS ARE GUARANTEED MAXIMUM CREDIT CARD SECURITY BECAUSE ALL TRANSACTIONS ARE PROCESSED USING A VERISIGN SECURE SITE PRO WITH EV.

FIRST TIME CUSTOMERS PAYING WITH CREDIT CARDS MIGHT NEED TO BE VERIFIED BY THEIR BANKS BEFORE FUNDS ARE SENT. THE ORDER WILL BE RESERVED BUT THIS MIGHT DELAY SHIPPING TIME.

FAST SHOPPING

RICKOWENS.EU ALSO PROVIDES THE OPTION FOR YOU TO SAFELY STORE YOUR CREDIT CARD DETAILS, MAKING IT QUICKER AND SIMPLER TO SHOP WITH US.
THESE DETAILS WILL BE SAVED DIRECTLY ON OUR BANK’S SERVER www.sella.it WHERE THEY ARE ENCRYPTED AND WILL NOT BE SHARED WITH ANY THIRD PARTY.

FIRST TIME CUSTOMERS PAYING WITH CREDIT CARDS MIGHT NEED TO BE VERIFIED BY THEIR BANKS BEFORE FUNDS ARE SENT. THE ORDER WILL BE RESERVED BUT THIS MIGHT DELAY SHIPPING TIME.

FOR ANY FURTHER DETAILS VISIT www.sella.it OR CONTACT [email protected]




SHIPPING AND DELIVERY POLICY

DELIVERY TIME AND COST

ALL ORDERS ARE PROCESSED WITHIN 1 WORKING DAY AND SHIPPED WITH DHL EXPRESS.
ORDERS RECEIVED ON A SATURDAY, SUNDAY, OR HOLIDAY WILL BE PROCESSED THE FOLLOWING BUSINESS DAY. WE DO NOT ACCEPT RESPONSIBILITY FOR CARRIER DELAYS, OR DELAYS CAUSED BY HOLIDAYS OR NATURAL DISASTERS.
DELIVERY COSTS ARE CALCULATED AT CHECKOUT.

ONCE SHIPPED, ARRIVAL TIME OF PACKAGES MAY VARY FROM COUNTRY TO COUNTRY.
ORDERS INSIDE THE EUROPEAN UNION TAKE APPROXIMATELY 24 HOURS TO ARRIVE (EXCLUDING THE ITALIAN ISLANDS WHICH MAY TAKE 2-3 DAYS).
ORDERS OUTSIDE OF THE EUROPEAN UNION TAKE APPROXIMATELY 2-3 DAYS TO ARRIVE.

RICKOWENS.EU OFFERS DDP (DELIVERY DUTIES PAID) SHIPPING TO A FEW SELECTED COUNTRIES. THIS MEANS TAXES, CUSTOM FEES AND IMPORT FEES FOR EUROPEAN UNION COUNTRIES, SWITZERLAND, THE UNITED STATES, HONG KONG, JAPAN AND SOUTH KOREA ARE INCLUDED.
SHIPMENTS TO COUNTRIES NOT LISTED ABOVE WILL BE SHIPPED DDU (DELIVERY DUTIES UNPAID) WHICH MEANS THEY MAY BE SUBJECT TO CUSTOM FEES, IMPORT FEES AND TAXES, THESE ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY RICK OWENS.

ITALY

THE PRICES SHOWN ON RICKOWENS.EU WHEN SHIPPING TO ITALY INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS.
SHIPPING COST: € 10

EUROPEAN UNION

THE PRICES SHOWN ON RICKOWENS.EU WHEN SHIPPING TO EUROPEAN UNION COUNTRIES INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS.
SHIPPING COST: € 20

COUNTRIES INCLUDED: AUSTRIA, BELGIUM, CROATIA, CZECH REPUBLIC, DENMARK, FINLAND, FRANCE, GERMANY, GREECE, HUNGARY, IRELAND, LUXEMBOURG, THE NETHERLANDS, POLAND, PORTUGAL, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN, THE UNITED KINGDOM.

NEW EUROPE

THE PRICES SHOWN ON RICKOWENS.EU WHEN SHIPPING TO NEW EUROPE COUNTRIES INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS.
SHIPPING COST: € 30

COUNTRIES INCLUDED: BULGARIA, CYPRUS, ESTONIA, LATVIA, LITHUANIA, MALTA, ROMANIA.

SWITZERLAND

THE PRICES SHOWN ON RICKOWENS.EU WHEN SHIPPING TO SWITZERLAND INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS.
SHIPPING COST: € 20

ALL ORDERS ARE PROCESSED IN EUROS. AT THE BEGINNING OF EACH SEASON, A FIXED EXCHANGE RATE IS DETERMINED, AND IS USED TO DETERMINE THE ESTIMATED PRICE IN THE LOCAL CURRENCY. HOWEVER, WHEN THE ORDER IS PROCESSED, THE EXCHANGE RATE USED IS THE CURRENT EXCHANGE RATE. FOR THIS REASON, THERE MAY BE A DIFFERENCE BETWEEN THE ESTIMATED COST, AND THE COST CHARGED AT THE TIME OF PROCESSING.
WHEN AN REFUND IS PROCESSED, THE EXCHANGE RATE USED IS THAT OF THE CURRENT DAY. THIS MAY ALSO CAUSE A VARIANCE IN THE PRICE PAYED AND THE PRICE REFUNDED, DUE TO FLUCTUATING EXCHANGE RATES.

UNITED STATES

THE PRICES SHOWN ON RICKOWENS.EU WHEN SHIPPING TO THE UNITED STATES INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS.
TO RECEIVE AN IMPORT, THE US GOVERNMENT’S CUSTOMS AGENCY REQUIRES A SOCIAL SECURITY NUMBER OR A NON US CITIZEN NUMBER – CBP CUSTOMS BORDER PROTECTION ASSIGNED NUMBER. THE PROCESS TO OBTAIN A CBP ASSIGNED IMPORT NUMBER TAKES ABOUT 10 BUSINESS DAYS.
SHIPPING COST: € 30

ALL ORDERS ARE PROCESSED IN EUROS. AT THE BEGINNING OF EACH SEASON, A FIXED EXCHANGE RATE IS DETERMINED, AND IS USED TO DETERMINE THE ESTIMATED PRICE IN THE LOCAL CURRENCY. HOWEVER, WHEN THE ORDER IS PROCESSED, THE EXCHANGE RATE USED IS THE CURRENT EXCHANGE RATE. FOR THIS REASON, THERE MAY BE A DIFFERENCE BETWEEN THE ESTIMATED COST, AND THE COST CHARGED AT THE TIME OF PROCESSING.
WHEN AN REFUND IS PROCESSED, THE EXCHANGE RATE USED IS THAT OF THE CURRENT DAY. THIS MAY ALSO CAUSE A VARIANCE IN THE PRICE PAYED AND THE PRICE REFUNDED, DUE TO FLUCTUATING EXCHANGE RATES.

HONG KONG

THE PRICES SHOWN ON RICKOWENS.EU WHEN SHIPPING TO HONG KONG INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS.
SHIPPING COST: € 30

ALL ORDERS ARE PROCESSED IN EUROS. AT THE BEGINNING OF EACH SEASON, A FIXED EXCHANGE RATE IS DETERMINED, AND IS USED TO DETERMINE THE ESTIMATED PRICE IN THE LOCAL CURRENCY. HOWEVER, WHEN THE ORDER IS PROCESSED, THE EXCHANGE RATE USED IS THE CURRENT EXCHANGE RATE. FOR THIS REASON, THERE MAY BE A DIFFERENCE BETWEEN THE ESTIMATED COST, AND THE COST CHARGED AT THE TIME OF PROCESSING.
WHEN AN REFUND IS PROCESSED, THE EXCHANGE RATE USED IS THAT OF THE CURRENT DAY. THIS MAY ALSO CAUSE A VARIANCE IN THE PRICE PAYED AND THE PRICE REFUNDED, DUE TO FLUCTUATING EXCHANGE RATES.

JAPAN

THE PRICES SHOWN ON RICKOWENS.EU WHEN SHIPPING TO JAPAN INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS.
SHIPPING COST: € 30

ALL ORDERS ARE PROCESSED IN EUROS. AT THE BEGINNING OF EACH SEASON, A FIXED EXCHANGE RATE IS DETERMINED, AND IS USED TO DETERMINE THE ESTIMATED PRICE IN THE LOCAL CURRENCY. HOWEVER, WHEN THE ORDER IS PROCESSED, THE EXCHANGE RATE USED IS THE CURRENT EXCHANGE RATE. FOR THIS REASON, THERE MAY BE A DIFFERENCE BETWEEN THE ESTIMATED COST, AND THE COST CHARGED AT THE TIME OF PROCESSING.
WHEN AN REFUND IS PROCESSED, THE EXCHANGE RATE USED IS THAT OF THE CURRENT DAY. THIS MAY ALSO CAUSE A VARIANCE IN THE PRICE PAYED AND THE PRICE REFUNDED, DUE TO FLUCTUATING EXCHANGE RATES.

SOUTH KOREA

THE PRICES SHOWN ON RICKOWENS.EU WHEN SHIPPING TO SOUTH KOREA INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS.
SHIPPING COST: € 30

CHINA

ITEMS MAY BE SUBJECT TO CUSTOM FEES, IMPORT FEES AND/OR TAXES, THESE ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY RICK OWENS.
SHIPPING COST: € 30

CHINESE CUSTOMS MAY CONSIDER SOME SHIPMENTS COMPANY IMPORTS INSTEAD OF PERSONAL GOODS IMPORTS. IF THIS OCCURS, THE CLIENT IS REQUIRED TO USE A BROKER TO RELEASE THE PACKAGE FROM CUSTOMS AND ANY FEES INCURRED RELATED TO THE USE OF THIS EXTERNAL BROKER ARE THE CUSTOMER'S RESPONSIBILITY.

IN THE CASE THAT THE CLIENT HAS EXCEEDED HIS/HER PERSONAL ALLOWANCE FOR IMPORTS, HE/SHE WILL ALSO HAVE TO EMPLOY THE SERVICES OF A BROKER. IN THE CASE THAT THE PACKAGE IS RETURNED TO RICK OWENS DUE TO THE CLIENT'S PERSONAL IMPORT ALLOWANCE, BOTH SHIPPING AND IMPORT FEES WILL BE DEDUCTED FROM THE REFUND.

DIFFERENT GATEWAYS HAVE DIFFERENT PROCEDURES, SO PLEASE CONTACT YOUR LOCAL DHL TO RECEIVE FURTHER CLARIFICATION. WITHIN CHINA, PLEASE CALL 800 810 800 (FROM A LANDLINE) OR 400 810 8000 (FROM A MOBILE). FROM THE REST OF THE WORLD: NORTH CHINA 86 01 58601076, EAST CHINA 86 21 55514777 AND SOUTH CHINA 86 20 86669288.

RUSSIA

ITEMS MAY BE SUBJECT TO CUSTOM FEES, IMPORT FEES AND/OR TAXES, THESE ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY RICK OWENS.
SHIPPING COST: € 30

PLEASE NOTE THAT DUE TO NEW REGULATIONS, DELIVERY TO CERTAIN POSTAL CODES WITHIN RUSSIA IS RESTRICTED. IN THESE CASES, THE CLIENT MAY BE ASKED TO PROVIDE AN ALTERNATE ADDRESS. IF THE CLIENT IS UNABLE TO DO SO, IT MAY RESULT IN THE CANCELLATION OF THE ORDER.

BRAZIL

PLEASE BE INFORMED THAT WHEN SHIPPING TO BRAZIL, DHL REQUIRES CONFIRMATION OF WHETHER THE PURCHASE IS FOR AN INDIVIDUAL OR FOR A COMPANY. THEY ALSO REQUIRE THE CLIENT'S OR COMPANY'S CDF(CADASTRO DE PESSOAS FÍSICAS) OR TAX ID NUMBER. PLEASE PROVIDE THIS INFORMATION TO [email protected] ONCE YOUR ORDER HAS BEEN CONFIRMED.
SHIPPING COST: € 30

REST OF WORLD

ITEMS MAY BE SUBJECT TO CUSTOM FEES, IMPORT FEES AND/OR TAXES, THESE ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY RICK OWENS.
SHIPPING COST: € 30

TAXES AND DUTIES

ITEMS SHIPPED INSIDE THE EU UNION, SWITZERLAND, THE USA, HONG KONG, JAPAN & SOUTH KOREA ALL INCLUDE TAXES, DUTIES AND IMPORT FEES.

ORDERS TO ALL OTHER COUNTRIES MIGHT INCLUDE TAXES, DUTIES AND IMPORT FEES WHICH ARE COUNTRY SPECIFIC AND ARE NOT COVERED BY RICK OWENS. THESE FEES ARE AT THE SOLE RESPONSIBILITY OF THE CUSTOMER.

IF THESE PAYMENTS ARE NOT MET ON DELIVERY, THE ITEM DOESN’T CLEAR CUSTOMS OR IF THE ITEM IS NOT WITHDRAWN FOR ANY REASON, THE ITEM WILL BE SENT BACK TO RICK OWENS OR DESTROYED, DEPENDING ON LOCAL LAWS. RETURN IMPORT FEES WILL BE DEDUCTED FROM THE REFUND.
REFUNDS WILL NOT BE GIVEN IN CASES IN WHICH THE PACKAGE HAS BEEN DESTROYED OR LOST ONCE SENT BACK TO RICK OWENS.

IF AND WHEN AN AGENT IS NECESSARY IN ORDER TO CLEAR A PACKAGE FROM CUSTOMS, THESE FEES ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY RICK OWENS.

IMPORTANT INFORMATION

ALL ORDERS ARE PROCESSED WITHIN 1 WORKING DAY. HOWEVER, DURING SALE SEASONS ORDERS MIGHT SUFFER A SLIGHT DELAY DUE TO AN EXCESSIVE AMOUNT OF ORDERS BEING FILLED OUT. IN THE CASE OF A NON-STANDARD VOLUME SHIPMENT, WE RESERVE THE RIGHT TO CONTACT THE CLIENT FOR PAYMENT OF ADDITIONAL SHIPMENT COSTS THAT MAY ARISE. RICKOWENS.EU WILL NOT BE HELD RESPONSIBLE FOR A DELAY IN SHIPMENT CAUSED BY WEATHER CONDITIONS, INTERNATIONAL CUSTOMS ISSUES OR ANY OTHER CIRCUMSTANCES BEYOND THE CONTROL OF RICK OWENS.

ALL SHIPMENTS ARE ACCOMPANIED WITH AN OFFICIAL INVOICE WITH THE EXACT DECLARED VALUE OF EACH ITEM IN EURO. SALE AND DISCOUNTED ITEMS REFLECT DISCOUNTED PRICES.

ONCE ORDERS ARE SENT A CHANGE OF DELIVERY ADDRESS WILL NO LONGER BE POSSIBLE, PLEASE MAKE SURE TO FILL OUT A CORRECT ADDRESS WHEN CHECKING OUT.

FIRST TIME CUSTOMERS MIGHT NEED TO BE CHECKED WITH THEIR BANK AND/OR CREDIT PROVIDER FOR AUTHENTICITY REASONS. THIS MAY SLIGHTLY DELAY ORDER DISPATCH.

WORTH OF GOODS WILL BE PUBLICLY AVAILABLE ON THE PACKAGE’S INSERT FOR TAX REASONS ON ALL ORDERS.

DELIVERY OF FURS AND EXOTIC PELTS OUTSIDE OF THE EUROPEAN ECONOMIC COMMUNITY REQUIRE, BY LAW, AN EXTRA DOCUMENT FOR EXPORTATION CALLED C.I.T.E.S (CONVENTION ON INTERNATIONAL TRADE IN ENDANGERED SPECIES OF WILD FLORA AND FAUNA).
THIS DOCUMENT ACTS AS A PASSPORT FOR THE ITEM AND EXPLAINS THAT THE MATERIAL COMES FROM AN ANIMAL BRED SPECIFICALLY FOR COMMERCE.
THESE DOCUMENTS TAKE ABOUT 14 DAYS TO BE PROCESSED. IN ORDER TO OBTAIN THESE DOCUMENTS A FISCAL INVOICE IS REQUIRED AND THUS THE CLIENT’S CREDIT CARD WILL BE DEBITED BEFORE SHIPMENT.
DUE TO THIS PROCESS SHIPMENT TIME WILL BE DELAYED.

PRE-ORDER PRODUCTS ARE SHIPPED UPON THE ARRIVAL OF THE PRODUCTS IN THE WAREHOUSE WITHIN THE TIME THAT IS STATED ON THE PRODUCT’S PURCHASE PAGE.
RICKOWENS.EU WILL NOT BE HELD RESPONSIBLE FOR A DELAY IN SHIPMENT CAUSED BY CIRCUMSTANCES BEYOND THE CONTROL OF RICK OWENS THAT CAUSE PRE-ORDERED PRODUCTS TO ARRIVE AT THE WAREHOUSE LATER THAN THE TIME SPECIFIED ON THE PRODUCT’S PURCHASE PAGE.

IN THE CASE THAT A CLIENT DECIDES NOT TO ACCEPT HIS/HER ORDER, FOR ANY REASON AFTER SHIPMENT, BOTH RETURN SHIPPING FEES AND IMPORT FEES WILL BE HIS/HER RESPONSIBILITY AND DULY DEDUCTED FROM HIS/HER REFUND.

INSURANCE

FROM THE MOMENT OF DISPATCH THE PACKAGE IS FULLY INSURED WITH DHL AGAINST DAMAGE, THEFT AND LOSS. ONCE THE PACKAGE HAS BEEN SIGNED FOR BY THE CUSTOMER OR GIFT RECIPIENT THE RESPONSIBILITY SHIFTS TO THE CUSTOMER AND THE INSURANCE IS VOID.
WE URGE CUSTOMERS TO NOT ACCEPT PACKAGES THAT ARE DAMAGED, BROKEN OR SEEM TO HAVE BEEN TAMPERED WITH.
IN SUCH CASES CONTACT OUR CUSTOMER CARE TEAM AT [email protected] FOR SUPPORT.
WE DO NOT OFFER RETURNS BASED ON THESE ACCUSATIONS ONCE THE PACKAGE HAS BEEN SIGNED FOR.




RETURN POLICY

WE GLADLY ACCEPT EXCHANGES OR REFUND WITHIN 10 DAYS FROM THE RECEIPT OF THE MERCHANDISE.
KINDLY NOTE THAT WE CAN ONLY EXCHANGE AN ITEM FOR THE SAME ARTICLE IN A DIFFERENCE SIZE.
THE NEW SIZE WILL BE DISPATCHED AS SOON AS WE HAVE RECEIVED THE ARTICLE THAT IS TO BE EXCHANGED.
PLEASE NOTE THAT WE CAN ONLY ACCEPT EXCHANGES FROM THE COUNTRY WHICH THE SHIPMENT WAS SENT TO.
WE CANNOT OFFER EXCHANGES OR RETURNS OF MERCHANDISE THAT REQUIRE CITES DOCUMENTATION TO TRAVEL.

IN ORDER TO START THE EXCHANGE OR REFUND PROCESS THE CUSTOMERS CAN CONTACT THE RICK OWENS CUSTOMER CARE TEAM VIA EMAIL AT [email protected]
STATING THE ORDER NUMBER, REASON FOR RETURN AND WHETHER IT’S A REQUEST FOR PRODUCT EXCHANGE OR A REFUND. THE CUSTOMER WILL THEN RECEIVE AN EMAIL WITH A RETURN AUTHORIZATION NUMBER THAT IS NEEDED TO FILL OUT THE RETURN TAG WHICH MUST BE SENT BACK WITH THE ITEM/S IN QUESTION.
THE CUSTOMERS CAN ALSO GIVE HIS PHONE CONTACT IN ORDER TO BE CONTACTED BY THE [email protected] TEAM AS SOON AS POSSIBLE.

PLEASE FOLLOW THE INSTRUCTIONS GIVEN BY THE CUSTOMER CARE TEAM WHILE SENDING YOUR RETURN BACK TO RICK OWENS AVOIDING ANY DISCREPANCY.
ITEM/S THAT WILL NOT MATCH RICK OWENS PRETURN POLICY WILL BE NOT TAKE INTO CONSIDERATION AND SENT BACK TO THE CUSTOMER AT HIS OWN COST.

THE RETURNED ITEMS MUST BE SENT BACK IN THEIR ORIGINAL PACKAGING TOGETHER WITH ALL THE MATERIALS RECEIVED WITH THE ITEM/S (BAGS, WRAPPING, ETC.). THE ITEM/S MUST BE UNHARMED, WORN OR ALTERED AND MUST HAVE ALL ORIGINAL SECURITY SEALS STILL ATTACHED. THE RICK OWENS PACKAGING MUST NOT BE USED AS THE EXTERNAL PARCEL FOR THE SHIPPEMENT. SWIMWEAR MUST SENT BACK WITH THE HYGIENIC STRIP STILL IN PLACE OR IT WILL NOT BE ACCEPTED.
IF THE ITEM DOES NOT FIT THESE REQUIREMENTS THE ITEM WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO THE CUSTOMER AT THEIR OWN COST.

SIZE OR COLOR EXCHANGES WILL ONLY BE ISSUED IF REQUESTED SIZES AND COLORS ARE IN STOCK. EXCHANGES FOR DIFFERENT ITEMS ARE NOT ACCEPTED. AN ITEM CAN ONLY BE EXCHANGED ONCE.

THE REFUND PROCEDURE WILL TAKE 10 DAYS FROM THE ARRIVAL OF THE ITEM/S AT THE WAREHOUSE. ANY CHANGES IN CURRENCY DURING THE RETURN PERIOD WILL NOT BE REIMBURSED.
ORDERS PAID BY CREDIT CARD WILL BE REFUNDED TO THE ORIGINAL CARD USED DURING CHECKOUT. THE REFUNDED AMOUNT WILL BE AVAILABLE WITHIN THE NEXT BILLING STATEMENT, THIS MAY CHANGE DEPENDING ON BANKS AND CREDIT PROVIDERS.
BANK TRANSFER REFUNDS WILL BE REFUNDED TO THE ORIGINAL ACCOUNT AFTER THE CUSTOMER HAS SENT THE RICK OWENS.EU CUSTOMER CARE TEAM HIS BANK COORDINATES.

ALL RETURN SHIPPING AND IMPORT FEES ARE AT THE SOLE RESPONSIBILITY OF THE CUSTOMER. THESE FEES WILL BE DEDUCTED FROM THE FINAL REFUND AND WILL NOT BE REIMBURSED.

FREE EXCHANGES ARE AVAILABLE FROM ALL EUROPEAN UNION COUNTRIES (AUSTRIA, BELGIUM, CROATIA, CZECH REPUBLIC, DENMARK, FINLAND, ITALY, FRANCE, GERMANY, GREECE, HUNGARY, IRELAND, LUXEMBOURG, THE NETHERLANDS, POLAND, PORTUGAL, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN, THE UNITED KINGDOM) AND NEW EUROPE COUNTRIES (BULGARIA, CYPRUS, ESTONIA, LATVIA, LITHUANIA, MALTA, ROMANIA).
FREE REST OF THE WORLD EXCHANGES ARE AVAILABLE FOR PRODUCTS OVER THE NET AMOUNT OF €400.
FREE EXCHANGES ARE NOT AVAILABLE FROM JAPAN AND ALL IMPORT FEES AND SHIPPING COSTS INVOLVED IN THE EXCHANGE WILL BE THE SOLE RESPONSIBILITY OF THE CUSTOMER.

GIFT RETURNS WILL BE CREDITED TO THE ORIGINAL ACCOUNT THAT PURCHASED THE ITEMS.

SALE ITEMS AND ITEMS WITH REDUCED PRICES FOLLOW THE SAME REGULATION AS FULL PRICE ITEMS.

ALL PRODUCTS ARE CHECKED AT THE WAREHOUSE FOR ANY FAULTS. HOWEVER, IF A CUSTOMER RECEIVES AN ITEM NOT IN THE ORIGINAL STATE PLEASE CONTACT [email protected]

PLEASE CONTACT [email protected] FOR ANY FURTHER INFORMATION.




TERMS AND CONDITIONS

RESPONSIBILITY

THIS DOCUMENT CONTAINS THE TERMS AND CONDITIONS THAT GOVERN THE WEBSITE RICKOWENS.EU .
BY USING RICKOWENS.EU THE USER AGREES TO RESPECT AND ACT UPON ALL THE TERMS AND CONDITIONS IN THIS DOCUMENT AND ALL OTHER POLICIES ON RICKOWENS.EU . USERS WHO DO NOT ACCEPT THESE TERMS MAY BE ASKED BY RICKOWENS.EU TO REFRAIN FROM USING THE SITE.

RICKOWENS.EU RESERVES THE RIGHT TO CHANGE, REMOVE OR REPLACE TERMS, CONDITIONS AND POLICIES WITHOUT NOTICE OR WARNING.
WE URGE USERS TO CHECK BACK OFTEN AND STAY UP TO DATE ON THE LATEST UPDATES AND LEGAL ISSUES.

THE USE AND ACCESS OF RICKOWENS.EU IS FOR PERSONAL USE ONLY.

PAYMENT

WE CURRENTLY ONLY ACCEPT PAYMENTS USING MASTERCARD, VISA, AMERICAN EXPRESS AND BANK TRANSFER.
PAYMENT DETAILS ARE NOT SAVED UNLESS REQUESTED BY THE CUSTOMER AND ARE DONE ON AN ENCRYPTED, SECURE SERVER.

HOWEVER, IF INFORMATION IS ACCESSED BY A THIRD PARTY NOT DUE TO NEGLIGENCE ON OUR PART - RICKOWENS.EU WILL NOT BE HELD RESPONSIBLE.

FOR ASSISTANCE WITH PAYMENT METHODS PLEASE CONTACT [email protected] .

ORDERS

ONCE AN ORDER HAS BEEN PLACED THE REQUESTED ITEM/S ARE AUTOMATICALLY RESERVED UNTIL THE CREDIT CARD HAS BEEN CHARGED OR THE BANK TRANSFER HAS BEEN APPROVED, AT WHICH POINT THE CUSTOMER WILL RECEIVE AN EMAIL NOTIFYING THEM THE ORDER HAS BEEN ACCEPTED WITH AN OFFICIAL RECEIPT OF PURCHASE.

IN CASES OF ADVANCED PAYMENT FOR ITEMS THAT WILL BECOME AVAILABLE IN THE FUTURE THE CARD IS CHARGED WHEN PLACING THE ORDER AND THE ITEM WILL BE RESERVED UNTIL IT IS AVAILABLE AND SHIPPED UNLESS OTHERWISE STATED.
IN SUCH CASES BANK TRANSFERS NEED TO BE CARRIED OUT WITHIN 2 DAYS OF PLACING THE ORDER OR THE PRODUCT WILL NO LONGER BE RESERVED.

FIRST USE CUSTOMERS PAYING BY CREDIT CARD MIGHT FACE A SLIGHT DELAY IN CHARGES DUE TO AN AUTHENTICATION PROCESS THAT’S TAKES PLACE. IN SUCH CASES THE RECEIPT AND FINAL CONFIRMATION OF THE ORDER WILL BE SENT TO THE CUSTOMER AFTER APPROVAL FROM THE BANK.

PRICING AND CHARGES

WE CURRENTLY ONLY ACCEPT ORDERS IN EURO.

CREDIT CARDS WILL BE DEBITED IN EURO, AND THUS, DUE TO EXCHANGE RATES, THE FINAL PRICE WILL BE CALCULATED IN THE APPLICABLE EXCHANGE RATE THE DAY THE CREDIT CARD COMPANY PROCESSES THE TRANSACTION.

ITEMS SHIPPED INSIDE THE EU UNION, SWITZERLAND, THE USA, HONG KONG, JAPAN AND SOUTH KOREA ALL INCLUDE TAXES AND DUTIES WITHIN THE STATED PRODUCT PRICE. CUSTOMERS FROM OTHER COUNTRIES MAY BE CHARGED FOR TAXES, DUTIES AND IMPORT FEES UNDER THEIR COUNTRY’S LAW AND WILL NOT BE REIMBURSED BY RICKOWENS.EU

SHIPPING COSTS ARE COUNTRY SPECIFIC AND ARE CALCULATED AT CHECKOUT WHEN SELECTING THE COUNTRY TO WHICH TO SHIP, DIFFERENT PRICES MAY OCCUR. THIS IS AS A RESULT OF EITHER CHANGES IN CURRENCY OR DUE TO DIFFERENT PRICING IN DIFFERENT COUNTRIES.

ALL ORDERS ARE PROCESSED IN EUROS.
AT THE BEGINNING OF EACH SEASON, A FIXED EXCHANGE RATE IS DETERMINED, AND IS USED TO DETERMINE THE ESTIMATED PRICE IN THE LOCAL CURRENCY. HOWEVER, WHEN THE ORDER IS PROCESSED, THE EXCHANGE RATE USED IS THE CURRENT EXCHANGE RATE. FOR THIS REASON, THERE MAY BE A DIFFERENCE BETWEEN THE ESTIMATED COST, AND THE COST CHARGED AT THE TIME OF PROCESSING.
WHEN AN REFUND IS PROCESSED, THE EXCHANGE RATE USED IS THAT OF THE CURRENT DAY. THIS MAY ALSO CAUSE A VARIANCE IN THE PRICE PAYED AND THE PRICE REFUNDED, DUE TO FLUCTUATING EXCHANGE RATES.

SALE

IF A CUSTOMER ORDERED AN ITEM AND WITHIN 1 DAYS OF THE PLACING THE ORDER THE SPECIFIC ITEM HAS BEEN CHOSEN TO GO ON SALE WITH A REDUCED PRICE THE CUSTOMER HAS THE RIGHT TO GET THE PRICE DIFFERENCE REFUNDED BY CONTACTING [email protected] .

SALE ITEMS AND ITEMS WITH REDUCED PRICES FOLLOW THE SAME REGULATION AS FULL PRICE ITEMS.

RETURNS AND EXCHANGE

IF A CUSTOMER IS UNSATISFIED WITH THEIR ORDER FOR ANY REASON THE ITEM/S IN QUESTION CAN BE RETURNED TO RICK OWENS FOR AN EXCHANGE OR REFUND WITHIN 10 DAYS OF DELIVERY.
WE CANNOT OFFER EXCHANGES OR RETURNS OF MERCHANDISE THAT REQUIRE CITES DOCUMENTATION TO TRAVEL.

FOR MORE INFORMATION ON RETURNS AND EXCHANGES PLEASE REFER TO OUR RETURN POLICY.

SHIPPING, INSURANCE AND DELIVERY

ORDERS ARE SHIPPED WITHIN 2 WORKING DAYS OF RECEIVED PAYMENT.
DURING SALE SEASONS SHIPPING TIME MAY BE DELAYED DUE TO A LARGE AMOUNT OF ORDERS BEING PLACED.

ITEMS ARE INSURED BY DHL DURING DELIVERY. ONCE THE PACKAGE IS SIGNED FOR AT THE STATED ADDRESS BY THE CLIENT (OR GIFT RECIPIENT) THE INSURANCE IS NO LONGER VALID AND RESPONSIBILITY IS TRANSFERRED TO THE CUSTOMER.

MORE INFORMATION REGARDING SHIPPING, INSURANCE AND DELIVERY CAN BE FOUND ON OUR SHIPPING AND DELIVERY POLICY.

PROMOTIONAL CODES

PROMOTIONAL CODES CAN BE USED DURING CHECKOUT ONLY ONCE UNLESS STATED OTHERWISE.
THE DISCOUNT OR BONUS WILL ONLY BE VISIBLE ONCE THE CODE HAS BEEN ENTERED INTO THE PROMOTIONAL CODE BOX ON THE CHECKOUT PAGE AND HAS BEEN ACCEPTED.

RICKOWENS.EU WILL NOT REFUND OR BE HELD RESPONSIBLE FOR PROMOTIONAL CODES THAT HAVE NOT BEEN USED FOR ANY REASON.

REGISTRATION

IN ORDER TO GAIN ACCESS TO SOME FEATURES OF RICKOWENS.EU USERS ARE ASKED TO REGISTER AN ACCOUNT. BY REGISTERING A USER AGREES TO SUBMIT CORRECT AND ACCURATE INFORMATION. WE URGE USERS TO CREATE A SAFE AND UNIQUE PASSWORD.
THIS ACCOUNT, WITH THE INFORMATION GIVEN, CAN BE USED BY THE USER TO EASILY PLACE ORDERS, MANAGE HIS INFORMATION AND GAIN ACCESS TO USEFUL TOOLS ON RICKOWENS.EU .
THE INFORMATION GIVEN WILL NOT BE SENT TO ANY THIRD PARTIES WITHOUT PERMISSION FROM THE USER AND WILL ONLY BE USED FOR INTERNAL RESEARCH UNLESS OTHERWISE STATED.

IF A USER THINKS HIS ACCOUNT HAS BEEN HACKED, COMPROMISED OR USED WITHOUT PERMISSION WE URGE THE USER TO WRITE US AT [email protected] SO IMMEDIATE ACTION CAN BE TAKEN IN ORDER TO KEEP INFORMATION PRIVATE.

IN A CASE WHERE INFORMATION IS ACCESSED BY A THIRD PARTY NOT DUE TO NEGLIGENCE ON OUR PART - RICKOWENS.EU WILL NOT BE HELD RESPONSIBLE.

ELIGIBILITY

ANY INDIVIDUAL OVER THE AGE OF 18 MAY ACCESS RICKOWENS.EU, REGISTER AND PLACE ORDERS.
WE URGE USERS TO CHECK THEIR COUNTRY’S GOVERNING LAWS FOR ANY RESTRICTIONS REGARDING INTERNET USAGE. RICKOWENS.EU WILL NOT BE HELD RESPONSIBLE IF ANY LAWS ARE BROKEN BY A USER BY VISITING, REGISTERING OR ORDERING FROM RICKOWENS.EU .

WE URGES INDIVIDUALS UNDER THE AGE OF 18 TO SHOW THE SITE’S TERMS, CONDITIONS AND POLICIES TO A LEGAL GUARDIAN AND GET CONSENT BEFORE USING RICKOWENS.EU .

VISITING, REGISTERING AND ORDERING FROM RICKOWENS.EU IS AT THE SOLE RESPONSIBILITY OF THE USER.

THIS SITE FEATURES CONTENT THAT SOME USERS MAY FIND HARMFUL AND OFFENSIVE, RICKOWENS.EU WILL NOT BE HELD RESPONSIBLE IN SUCH CASES.
RICKOWENS.EU MAY LINK TO EXTERNAL SITES. IN DOING SO RICKOWENS.EU IS NOT RESPONSIBLE FOR ANY MATERIAL FOUND ON THESE SITES NOR DO THEY REFLECT THE VIEWS, THOUGHTS OR IDEALS OF RICKOWENS.EU .

INTELLECTUAL PROPERTY RIGHTS

ALL IMAGES, TEXTS AND DESIGNS PRESENTED ON RICKOWENS.EU ARE COPYRIGHTED AND TRADEMARKED BY RICK OWENS.
RICK OWENS RESERVES THE RIGHT TO TAKE LEGAL ACTION IF ANY USE OF THESE MATERIALS ARE USED WITHOUT DIRECT CONSENT FROM RICK OWENS.

GOVERNING LAW

RICKOWENS.EU IS OPERATED AND ACTS UNDER ITALIAN LAW WITH THE BUSINESS NAME OWENSCORP ITALIA SPA, LEGAL HEADQUARTERS: VIA MICHELE PONZA 4 - 10121, TORINO, ITALY, REA NUMBER: TO-915864 - TO, VAT ID: IT07725270016.

NO WAIVER

IF RICKOWENS.EU CHOSE NOT TO TAKE LEGAL ACTION AGAINST A USER FOLLOWING A BREACH OF THE TERMS AND CONDITION ON THEIR BEHALF IT DOES NOT MEAN LEGAL ACTION WILL NOT BE TAKEN IF THE USER COMMITS ANOTHER ACT THAT DISREGARDS THE SITE’S TERMS, CONDITIONS OR POLICIES, WHETHER THE BREACH IS DIFFERENT OR NOT.

LIABILITY AND COMPENSATION

RICKOWENS.EU WILL NOT BE HELD RESPONSIBLE FOR ANY HARM, DAMAGE OR DEATH CAUSED BY ANY SERVICE DIRECTLY OR INDIRECTLY PROVIDED BY RICKOWENS.EU OR THAT IS CAUSED DIRECTLY OR INDIRECTLY BY RICK OWENS PRODUCTS, MATERIALS OR PERSONNEL.

RELATIONSHIP WITH CLIENTS

BY VIEWING, USING AND/OR ORDERING ANY ITEM/S OR SERVICE FROM RICKOWENS.EU AN OFFICIAL LEGAL PARTNERSHIP IS NOT FORMED BETWEEN RICK OWENS AND THE CUSTOMER.
A DELIVERY CONTRACT IS MADE AND IS DISSOLVED ONCE DELIVERY IS DONE.

RICKOWENS.EU RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST INDIVIDUALS THAT CLAIM TO BE IN A PARTNERSHIP WITH RICK OWENS BASED ON SERVICES PROVIDED BY RICKOWENS.EU .